WGAN-TV — Matterport Pro3 Camera: What’s Inside and How It Works20890
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
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| 241-WGAN-TV - Matterport Pro3 Camera: What’s Inside and How It Works | Video courtesy of WGAN-TV YouTube Channel | Thursday, 15 May 2025 | WGAN-TV Podcast Guest Host: Mike Vorce, Founder of MatterFix.io @MatterFix WGAN-TV—Matterport Pro3 Camera: What’s Inside and How It Works Hi All, ✓ What’s inside a Matterport Pro3 Camera? ✓ How does a Matterport Pro3 Camera work? ✓ What if you hear a clicking sound coming from your Pro3? Stay tuned! On this WGAN-TV Podcast on Thursday, 15 May 2025 (above), our WGAN-TV Podcast Guest Host is: ✓ Mike Vorce, Founder of MatterFix.io, a Matterport-authorized service center for the Pro3 Camera Our topic is: WGAN-TV | Matterport Pro3 Camera: What’s Inside and How It Works Mike gives an inside look at the Matterport Pro3 Camera—from chassis to LiDAR—and explains how the camera components work together to create 3D data. He also covers what to look for if your camera is making unexpected sounds or not functioning properly. What You’ll Learn ✓ Key Internal Components of the Pro3 1. The role of the chassis, motherboard, battery box, and power board 2. Why GPS is built into the Pro3—and when it prevents scanning 3. What makes the Livox Mid-40 LiDAR module and V-drive essential for 3D accuracy ✓ Warning Signs and Common Failures 1. How a bent chassis disrupts LiDAR alignment 2. When a noisy or clicking V-drive signals bearing damage 3. Why clicking from the H-drive may require service—even if the camera still works ✓ Repair Process at MatterFix.io 1. What’s covered under warranty and what’s considered out-of-warranty 2. Simple shipping instructions and how to request a prepaid label 3. One-day turnaround and warranty on all repairs for one year ✓ Minimal Downtime, Maximum Reliability 1. How the modular design keeps parts working efficiently together 2. Why MatterFix.io’s shipping rates and support make service easy 3. What to do if your screen won’t power up—but the camera still broadcasts Wi-Fi Why This Matters If you rely on your Matterport Pro3 Camera for your business, understanding how it works—and what goes wrong when it’s damaged—helps you: ✓ Minimize downtime ✓ Avoid recurring damage ✓ Know when to send it in for repair ✓ Explain potential issues to your clients Among the Questions Mike Answers ✓ What happens inside the camera when it’s dropped? ✓ What causes unstable errors or motor clicking? ✓ How do LiDAR and V-drive work together to build 3D models? ✓ Can you keep using the camera if just one part seems off? ✓ How does MatterFix.io support fast, reliable repairs? Got Follow-Up Questions for Mike? ✓ Visit: www.MatterFix.io ✓ Email: info@MatterFix.io ✓ Post below ✓ Subscribe on YouTube: @MatterFix For all WGAN-TV Podcast episodes ✓ Visit: www.WGAN-TV.com ✓ Or search “WGAN-TV” in your favorite podcast app Thanks again to Mike Vorce of MatterFix.io for sharing his expertise! Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
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| 241-WGAN-TV - Matterport Pro3 Camera: What’s Inside and How It Works | Video courtesy of WGAN-TV YouTube Channel | Thursday, 15 May 2025 | WGAN-TV Podcast Guest Host: Mike Vorce, Founder of MatterFix.io @MatterFix Transcript (video above) -- What’s inside a Matterport Pro3 Camera? -- How does a Matterport Pro3 Camera work? -- What if you hear a clicking sound coming from your Pro3? Stay-tuned … Hi All, I am the digital twin of Dan Smigrod, Founder of the We Get Around Network Forum. Today is Thursday, May 15th, 2025. You're watching the WGAN-TV Podcast for digital twin creators shaping the future of real estate today. We have an awesome show for you. ... Matterport Pro3 Camera: What's Inside? An Inside Look! And How Does a Pro3 Work? Our WGAN-TV Podcast Guest Host is Matterport Pro3 Camera subject matter expert Mike Vorce, founder of MatterFix.io And, yes, the website is also MatterFix.io. - Hello, this is Mike with MatterFix.io ... and this is another one of our "All About" series of videos. In this video we're talking about the Matterport Pro3 Camera. What's inside it? How does it work? and what are some common problems that can happen if the Matterport Pro3 Camera is damaged. So first of all, the kind of comment on the structure of the Pro3 camera, it's an unusual design with the mount being here and it kind of at an angle and offset like that. But when you get inside and you see it, it's actually a very efficient design to get all of those parts to fit into this one form factor and kind of work together well. So that's the Matterport Pro3 Camera. Now I've got a dummy camera here and this is one with the housing pieces removed, so we can see the various parts inside. So probably the main component is what's called the chassis, and that sits inside the camera in this orientation, just like this, and then all of the various components fit to the chassis and are connected. And that's kind of what the main structure of the camera. Now, quite often if there's a problem with the chassis, it's because the camera has been dropped. And you can see on this one, this particular part of the chassis is bent in this way. It probably fell and got impacted there. So that's the chassis, it kind of holds everything together. And then kind of working around the Matterport Pro3 Camera, if we were to flip it on the other side, this is the main board that fits in there. That's the CPU for the main board and various components there. And it has a number of connectors on it. There's ribbon cables and wires that kind of connect everything together to make it operate correctly. Typically, if there's a problem with the motherboard, we don't see that very often, but if there is, it, again, is a result of the camera being dropped and impacted in something on the motherboard it has been damaged. So working your way around the camera, this is the bottom. Here's where the T-Mount goes. Here's what we call the battery box. This sits in there and this is what holds the battery in place. There's connectors in there when it's plugged in and there's a board on top that's kind of like the main power board and distributes power to the camera. Occasionally, this battery box can get damaged when the camera's dropped, or sometimes the power board that sits on top of it it can be damaged or the cable's going in and out of it. And then working our way around, the next component here is a small board. I don't have it separate though. This is the GPS antenna. And this is primarily used to locate the camera when you're outside for 360s. And then it's also used to identify where the camera is geographically. And there are certain areas where the Matterport cameras don't have the clearances to operate certain countries where they're not permitted to operate. And I believe that it'll read the GPS coordinates off of this and if it's in one of those areas then the camera will not function because it's supposed to not function in that particular geographic area. And then work on our way here, kind of the probably two of the most important parts of the camera are the V-drive and that's that motor that spins the mirror, it's here, and then the LiDAR module, which is here. Now those two work together. The LiDAR module generates a pulse, this particular one is the Livox Mid-40 I believe. And so, it's generating a hundred thousand laser pulses per second. So the laser pulse goes out, hits the mirror, goes against the wall or another reflective service, and then there's a return that comes back in and goes back into the camera or back into the LiDAR module, and it measures by where this is pointing and how long it takes for it to return. It knows how to create or where to create a 3D point. So you can imagine if this is creating a hundred thousand 3D points every second, these two components are really critical that they're working correctly and working in conjunction to create accurate 3D data. So typically, like I said, if a camera falls, this chassis can get bent and it's going to change the angle where this mirror surface is. And then that's going to throw off your 3D data because when the camera's calibrated, it's calibrated where everything's in the correct position. If you change something, then that's obviously going to throw the 3D data off. And then the same thing with the LiDAR module, the chassis can be bent so that it's positioned in a different way. Now the problems that can happen other than dropping and changing the position is the bearing in this V-drive can go out. Typically when you're operating the camera, this should make a sound that's almost like a whisper. If it's much above that, then chances are possibly the bearing is going out or something is wrong with the V-drive. And that will need to be replaced. Some of the early batches of the Matterport Pro3 Cameras had some issues with this where the bearings didn't hold up as well, but I believe most of those have been replaced now. That would've been a warranty replacement item if it happened during the first year. The LiDAR module itself, typically if it needs to be replaced, it's usually not physical damage to it that we can see, but it's taken a hard impact and something inside has gotten damaged and it's not functioning correctly. And there's an error message that will also pop up that most of the time is associated with the LiDAR module not working correctly. So then working our way around, the next component is the RGB sensor. This is a really high quality sensor. We've had to replace very few of these. Most of the time, if it does have to be replaced, it's because it's taken a really hard impact and it's damaged this lens. But even in that case, we've seen them take an impact and the lens get impacted and still not scratch because it's a really durable surface. So it needs to take a really hard impact in order to damage this and for it to need to be replaced. And then working our way down here, we have what's called the H-drive. And this is the motor assembly, it's got a pocket here, the T-Mount or the tripod adapter fits in here. And when it's clamped, it opens up the arms, so it's locked in there and then this motor spins and rotates the camera. There, again, most of the time if there's an issue with this, it's because the camera has been dropped. A perfect example would be if you've got it on a tripod, it's mounted to the T-Mount, everything there and you're scanning and the tripod happens to fall over when it's coming down you have the T-Mount and the tripod legs on it, and it can tend to torque it and put a lot of pressure on that so that can damage the H-drive. We've occasionally seen some that just started doing a clicking sound. So if you hear a clicking sound anywhere in the rotation, that's an indication of a potential problem. Now, if the camera's operating fine, not having any issues, it's fine to keep on using it. But if you start getting any unstable errors or you see the rotation isn't going correctly, then that's an indication that that unit needs to be replaced. So that's a quick rundown of what's inside the Matterport Pro3 Camera and how all the components work. As I said, it's a really efficient, it's an odd design when you first see it, but it's actually a very efficient design to have all the components together working correctly in such a small form factor. We are an authorized repair center for Matterport. So if your Pro3 Camera has an issue either in warranty, if you've purchased it in the last year and it hasn't been dropped, it should be covered under warranty. There's no cost for those repairs. Otherwise it's an out of warranty repair. So we do all the repairs, we're able to do anything with the Matterport Pro3 Camera and the process is pretty simple. Pack your camera up, ship it to us, our shipping information is on [www.MatterFix.io]. You can also request that we send you a prepaid shipping label, we would just add the cost of that to your invoice. When the camera comes to us, we'll send you an email saying that we've received it and then the next day your camera will be repaired and we will have emailed you an invoice that'll have the cost of the repair on it, the cost of the label if you asked us to provide a label to send it in, and then the return shipping. We buy all of our labels through ShipStation. We get really good rates. So you'll find typically versus walking into a UPS Store, our UPS labels are about half of that cost. All of our repairs come with a one year warranty. So anything we fix on the Matterport Pro3 Camera that is warrantied for one full year after the repair. So if you got any questions or anything, you can always go onto [www.MatterFix.io]. On the contact us page, there's a ask a question, email us: info@MatterFix.io If there's an emergency, we have a toll free number on our website you can call us. And we look forward to working with you. Thanks. Thanks Mike! Got follow-up questions for Mike? Go to Matterfix.io or post your questions to the We Get Around Network Forum at WeGetAroundNetworkForum.com. Thank you for watching the WGAN-TV Podcast. |
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