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Matterport Classic users - Check your October Bill13201

WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user
Myself and some other classic users were invoiced again for our classic plan today [1 October 2020]. The credit cards were not ran. So I’m hoping there’s a glitch.

If you were billed, please protect yourself and take a moment to e-mail Accounts Receivable e-mail on your bill today voice a concern so they can address the issue.
Post 1 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user

Screen Grab

@VTLV

Thanks for the heads up!

We Get Around was incorrectly invoiced (above). Our annual billing cycle is June 30th to June 29th.

The invoice also incorrectly says we have a Pro2 Lite (not the case).

As of 8 am EDT today, Friday, 2 October 2020, our Amex card was NOT charged.

I could imagine we will see an eBlast later today acknowledging the problem; that credit cards were not charged and that they are dealing with the error.

If/when I receive this eBlast, I will post here too.

Thanks again!

Dan
Post 2 IP   flag post
WGAN Fan
Club Member
Buffalo, New York
GETMYVR private msg quote post Address this user
@DanSmigrod would you offer your clients two different prices for matterport tours. One taken with a Z1 or another with a Pro2 3D?

Isn't higher quality typically more expensive, with everything in life.

I'm realizing I'm paying over $3,000 in annual Matterport hosting with all the add-on fees.
Post 3 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@GETMYVR

Such a great question. I moved it to it's own WGAN Forum discussion here:

Should you charge differently for a Matterport shot with a Pro2 versus Z1?

Best,

Dan
Post 4 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@VTLV

As of 4:30 pm EDT today (Friday, 2 October 2020), I have not received an eBlast from Matterport discussing the bill that I received today.

How about you? Perhaps you heard back from Matterport Support?

Dan
Post 5 IP   flag post
WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user



We Need More Voices to contact them
Post 6 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@VTLV

I could imagine some Matterport employees are having a bad hair day and will (eventually) send us an eBlast.

I'm not worried about getting charged.

I'm more worried if this glitch is related to some plans - software update - for Matterport to end Matterport Classic pricing (Yikes!)

Dan
Post 7 IP   flag post
WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user
Just received an email stating there was a glitch in their system.

"Dear Sir,

Please disregard. Your account is up to date in payment. It was a glitch issue.

Thank you so much and have a nice day.


Regards,"

Thank you for your help guys.
Post 8 IP   flag post
inmerso3D private msg quote post Address this user
Quote:
Originally Posted by DanSmigrod
@VTLV

I could imagine some Matterport employees are having a bad hair day and will (eventually) send us an eBlast.

I'm not worried about getting charged.

I'm more worried if this glitch is related to some plans - software update - for Matterport to end Matterport Classic pricing (Yikes!)

Dan


I think this is a real concern
Post 9 IP   flag post
WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user

Post 10 IP   flag post
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