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OopsTroubleUploading

Trouble uploading to Matterport today (Friday, 3 April 2020): Oops issue11391

DouglasMeyers private msg quote post Address this user
Anyone else having an issue today with uploads?

I have three saying and showing the thumbnail but when I hit the play button OOPS ???
Post 1 IP   flag post
davedion private msg quote post Address this user
I have been getting that on and off for the past few days. My guess is their servers are a little overloaded. I opened a support ticket this morning and got a message back they are bogged down and can't respond right now.
Post 2 IP   flag post
Cincinnati, OH
leonherbert private msg quote post Address this user
I had some weird stuff saying matterport is in read only mode, and could not produce photographs or 360's. Seems to have resolved. But no Oops oopsing
Post 3 IP   flag post
WGAN Standard
Member
Lisbon, Portugal and London
Pedrotex69 private msg quote post Address this user
I did 4 floors send me back only 3 floors, so 1st floor had also 2nd floor on it together, but this one was off by 90 degrees.
Did ticket, still waiting.
Post 4 IP   flag post
Cincinnati, OH
leonherbert private msg quote post Address this user
@Pedrotex69 have they got back with you?
Post 5 IP   flag post
WGAN Standard
Member
Lisbon, Portugal and London
Pedrotex69 private msg quote post Address this user
Yes but every day they are usin delay tactics, now I have been waiting for 3 days and still nothing sorted.
Post 6 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
I find quite an opposite these days. Pushed 9 tours for processing and after 4 hours all were done. The next day pushed 6 and they all were done within 4 hours. May be it has something to do that Australia is awake when most of the World is sleeping and there is no big queue for processing.
Post 7 IP   flag post
Cincinnati, OH
leonherbert private msg quote post Address this user
@Wingman They have actually been very fast in getting them out. Got a big one right now so it will be interesting to see if the bunny rabbits can get it out quickly
Post 8 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
Quote:
Originally Posted by leonherbert
@Wingman They have actually been very fast in getting them out. Got a big one right now so it will be interesting to see if the bunny rabbits can get it out quickly


I am sure they will. It has not just been fast for the last two days. They have been processed fast for me for at least two weeks.
Post 9 IP   flag post
101421 9 9
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