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'Trouble' Topics

TitleAuthorPostsLast Post
Matterport Pro3 Camera stop spinning issue? DanSmigrod 17 2 yearsDanSmigrod (30409): @DouglasMeyers Any update? Now that you are back on land, any "spinning" issues (as shown in your video) with the Matterport Pro3 Camera? Are you taking Matterport up on their offer to exchange your Matterport Pro3 Camera? About your Matterport tour of the cruise ship, please do start a new WGAN Forum discussion on that topic. Happy holidays, Dan
Matterport Axis: "Temperature warning" Scanning with my iPhone 13 Pro DanSmigrod 6 2 yearsDanSmigrod (30409): Axis smartphone rotator | Image courtesy of Matterport Text Me 5 Minutes Before WGAN-TV is Live | WGAN-TV: Matterport Axis Motorized Mount Smartphone Rotator: 1st Impressions | Guests:...
Why is the VR is not working in MPEmbed tour links? AhmedAttia 1 3 yearsAhmedAttia (220): Hello Guys Does anyone know why the VR is not working in MPEmbed tour links?
Experiencing issues with Matterport VR via WebXR/WebVR web browsers? DanSmigrod 2 4 yearsDanSmigrod (30409): Hi All, An update from the WGAN Members that emailed me previously (above). Dan --- UPDATE: The only immediate solution to this problem is using an Oculus headset, Android device that supports WebXR or pre-iOS14 for Google Cardboard. Here is a link from support: From Matterport Support Team: Unfortunately we will be unable to support iOS devices beyond iOS 14 for VR. We were using an...
How to fix scans showing up on wrong floor in my Matterport Tour? adc1967 14 4 yearsadc1967 (79): Hello, First of all I want to thank all the time people above spent assisting me. I read every bit of advice. I see that Castaway nailed it with the stair scans. Plus, the earlier advice of carrying heavy duty door jams is a great idea. The thing I learned is to have the doors to stairwells open throughout. Plus, do a few more scans than normal (I can always hide). Anyway, my scan is in the stitching pipeline (I called MP) and it could be...
Matterport Brain Teaser of the Week: Scans Showing Up in Wrong Place DanSmigrod 1 4 yearsDanSmigrod (30409): Hi All, You are an experienced Matterport Pro. This week's Matterport Brain Teaser is how do you solve this problem? ✓ How to fix scans showing up on wrong floor in my Matterport Tour? Please post your answers in the discussion above. Dan
Theta Z1 Bizarre screen message and malfunction - “1 Sec” Charleso 1 4 yearsCharleso (11): Hi all Has anyone else had this message on their Z1? - see photo but screen shows Wi-fi, GPS icon with exclamation mark and message 1 sec and a flashing green light. This happens sporadically and effectively locks the camera, fails to record image and looses Wi-fi with Theta app. The camera may do 10 or more images before it happens, then hard reset it can go again faultlessly for 2 or more or repeat straight away. Camera on latest...
matterport scans showing up in the wrong place davem 7 4 yearsWingman (4264): I have just come from scanning a roof of an apartment building with gym, pool, some outdoor sitting and bbq area. It was sunny so I used cortex. At first it went well but then close to the middle it started ruining the whole model even though I stopped using cortex and used normal scanning. At some point outdoor area started coming inside of the gym area by at least 2 meters. And that was happening on two sides of the gym. Not sure what I will...
Trouble uploading to Matterport today (Friday, 3 April 2020): Oops issue DouglasMeyers 9 4 yearsWingman (4264): I am sure they will. It has not just been fast for the last two days. They have been processed fast for me for at least two weeks.
Google Street View and Matterport ??????????? leonherbert 21 4 yearsleonherbert (903): @Astroprojector It must be because I complained to them again today :)
Matteport Processing or is it me? Skeeter 2 4 yearsDanSmigrod (30409): WGAN-TV MPEmbed-an Overlay for Matterport Showcase with FounderDeveloper Chris Hickman-Short Story #409- Custom Image Filters @Skeeter I will defer to you and others about the Matterport processing / color challenges .... In the mean time, this might be helpful: ✓ Video: How to improve the Color Brightness/Saturation of a Matterport Tour using MP/embed Enjoy your weekend, Dan --- Special Offer for WGAN Standard and...
Scan Tracker appearing in some (not all) snapshots Queen_City_3D 4 4 yearslilnitsch (5490): @DanSmigrod @Queen_City_3D I'd recommend sending the image along with the tour link to In the couple instances I have ran into really bad mesh (parts of wall and floor) appearing in the snapshot I have been able to go back and re-take the snapshot to resolve this. Sometimes, it did take 1 or 2 times of re-taking the snapshot to resolve this issue
Matterport Editing/Photo capture ron0987 6 5 yearsron0987 (3047): @leonherbert I am not familiar with the incognito mode. Please explain if you got a chance. Thank you
Capture crashing during upload leonherbert 1 5 yearsleonherbert (903): Recently I have found that Capture closes prematurely (well it shouldn't crash or close anyway) when uploading models. Has anyone else noticed this, I have the newest iPad pro.
Question of the Day: Should Matterport publish a list of known issues? DanSmigrod 12 6 yearsDanSmigrod (30409): @Metroplex360 Thanks for sharing. Hi All, WGAN Standard and Premium Members get the free use of MPEmbed. Happy New Year, Dan
Trouble with Matterport 3D Showcase app? DanSmigrod 8 6 yearsgeemaps (94): :) Have a great day... @Bernardhhi
Mattertag help rzphotoman 4 6 yearsDannyBasting (1171): Glad I could help :)
Help! My latest MP scan won't upload... RobertGalletta 16 6 yearsDanSmigrod (30409): ABBA, Here we go again .... Help- Tours not uploading- upload stating at 0% Dan
My Horrible Dolls House GeorgeChan 8 6 yearsGeorgeChan (1): Thanks everyone for your thoughts. I will contact Dee and also do some trimming. Cheers!
Matterport Cloud Content not showing up in the Matterport App? DouglasMeyers 4 6 yearsDouglasMeyers (1282): Thanks... that worked...
Setting Start Location & Highlight Reel mk4au 3 6 yearsMarkCantu (105): I thought I was the only one having a problem. I set up the Highlight Reel, organized the photos, toggled the Highlight Reel button to "On", and the first problem was there was no guided tour. Went back to the workshop, double checked, and the same thing happened. After a few times, guided tour button occurred. Tour went "Ok" but it kept ending two thirds of the way through selected photos. I deleted photos, and they were all...
Navigation Problem Input requested frstbubble 4 6 yearsfrstbubble (639): @Metroplex360 I couldn't get into the bathroom from the scan point by the desk. But the trim trick did work. Again thanks!
Matterport viewer on mobile is extremelyslow yoon2366 2 7 yearsTrustedPhotoDC (1108): Sounds like your wifi network is the culprit here. Show some test results - Also is your device the priority on the WiFi network? Lots of reasons why even with a good connection, your speed will be slow. I haven’t noticed any specific issues with WiFi.
WORKSHOP Problems srennick 9 8 yearssrennick (361): @invelope it took Matterport almost a week to get back to me. 3 browsers with 3 different sets of issues. Chrome is fixed at the moment. Their engineering team is looking at Safari and Firefox. I needed to screen record opening up and accessing workshop while exposing the console (developer view) so they could get a good look at what was going on. I'm still waiting for results.
What I miss with Matterport/Workshop KPunsvik 4 8 yearsQueen_City_3D (3144): @KPunsvik If I understand your concern correctly about "* “How to navigate”-pop-up disappears when enabling walkthrough.", there's an easy fix for that.... For that, you can customize your code as follows: ----------------------------------------------------------- Always show, or always hide, navigation help The help screen will display the first time a Matterport user loads a model. To ALWAYS show help, add the &help=1...
Server Problems? ArchimedStudio 4 9 yearsArchimedStudio (708): Thanks @Shane ! It was a long shot... I had problems with my account during the holidays, and had to create a new one in emergency. I've been using the second one ever since. Apparently, Matterport decided the new temporary one was due and disabled it. Good thing Matterport support works on Sundays! After resetting my first account, I was able to log in, and weirdly enough, all scans now work fine. @Jamie ... I use IE. When I couldn't open...
Chromecast+VR2+S6: frozen pricture on TV Andrew 12 9 yearsTosolini (4248): @franmts Thanks for the R&D on this solution. It worked for me too. Before using MirrorOp, I tried with Reflector 2 which supports both AirPlay and Google Cast, but the image froze after a few seconds, like it has been reported by others using ChromeCast. My setup is a Gear VR + Galaxy S6. Thanks!
Failed to Generate from Scan NoRC 15 9 yearsNoRC (16): Well thought I would post an update, I sent Matterport an email about the issue. They duplicated the job 4 times, of that 2 actually rendered out and are now available while 2 others failed. So at least the issue is their end and not the upload/shoot. Will post more as I find out.
Rotation / Spin Not Functioning on Models MBell 9 9 yearsMBell (4): Thats ashame, I am a proud supporter and tech nerd, and for me to hold down a right click on a macbook pro to tour would never cross my mind...