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BugProblemsScan TrackerSnapShotsTrouble

Scan Tracker appearing in some (not all) snapshots10962

Regina, Saskatchewan Canada
Queen_City_3D private msg quote post Address this user
This is incredibly annoying....

Every now and again when I take a snapshot in Matterport, the circle icon SHOWS UP in the photos... What's with that?

To be clear, it's not all the floor scan points that are showing up. Just the one circle that moves around as you move the mouse. I call it the scan tracker icon... not sure what else to call it.




Anyone else have this happening on occasion? What did you do to remedy it?
Post 1 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
I haven't noticed the scan position icon recently I have been seeing some other bit of the scan space showing up in the middle of a snap shot.

For something like the scan position I would probably just photoshop it out like such:


Post 2 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
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Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Queen_City_3D

Ugh!

Can you let us know what Matterport Support says?

@lilnitsch

Good workaround, but we should not have to add this step to our workflow ...

Thanks,

Dan
Post 3 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@DanSmigrod @Queen_City_3D

I'd recommend sending the image along with the tour link to support@matterport.com

In the couple instances I have ran into really bad mesh (parts of wall and floor) appearing in the snapshot I have been able to go back and re-take the snapshot to resolve this. Sometimes, it did take 1 or 2 times of re-taking the snapshot to resolve this issue
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