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'Bug' Topics

TitleAuthorPostsLast Post
Problem with Matterport Mattertag stalks: Workaround? CharlesHH 1 2 yearsCharlesHH (640): Hi I have a model with 140 Mattertags. It is now refusing to let me edit the stalk length. Apparently this is a known bug when you go over 100 tags. You make the edit, you see it, but after publishing it reverts. Has anyone else experienced this and found a workaround. I am using MPEmbed to place content in the tags. But I still need the height to be correct. Thanks for any advice.
Is there a Bug in the floor plan view for multi-story scans? vgarcia 2 3 yearsDanSmigrod (29590): @vgarcia Can you share: 1. Matterport tour URL? 2. Mini-map showing all floor scan points? With these two visuals, it is likely that we can help you trouble-shoot. I would get a ticket started with Matterport Support too. Dan
Example: Matterport 3D Tour of a Convection Centre (with 730 Scan Points) Wingman 11 3 yearsVirtour (170): @Wingman - this is awesome work all around. Thank you so much for sharing not only the model but your insights, tips, and takeaways. I imagine not too many folks could film a space like this as successfully as you have - I hope your client appreciates it! All the best, Noah
Highlight Reel Problem - extra large over 600 scans tresdepro 1 3 yearstresdepro (372): Hello Everyone, I've been trying to add the dollhouse and floor plan view in the highlight reel for a massive factory (about 800 scans) but some unknown reason I cannot add them, no problems with inside views. Just in case I tried with a small tour and I didn't have any problems whatsoever has anyone run into the same problem? any solutions? best Angelo
Zillow 3D Home ~ Capture Issues lilnitsch 9 3 yearslilnitsch (5312): An update is in the works ~ I am working on possibly becoming a beta tester for pre-releases moving forwards
Mattertag question re: embedded video not showing up uniformly picture_this 6 3 yearscastaway (78): Others will feel differently and not want to spend the time on any extra scans, and that's fine, but I don't bother with regular height scans in a mirrored bathroom, or any tricky mirrored area. Not at first. At first I'd lower the tripod all the way, all the way down as far as it will go and, overlapping several full height scans with low, lowest scans on the way into the funhouse of mirrors? all around the bathroom, in the shower/tub,...
MC250 exposure / seam issue + advice? picture_this 5 3 yearspicture_this (22): Thanks Wingman- appreciate the confirmation!
WP3d Models Issue? GlennTremain 3 3 yearsGlennTremain (2654): @lilnitsch thanks I just put in support ticket and will update you when I hear back
On capture app, scan number goes back to earlier number, repeating it. Pedrotex69 4 3 yearsHarlanHambright (2073): Yes, when you have a packed screen the errant scan can take a while to find. Matterport: make the last scan orange or pink or something! Zoom in and scroll around, you’ll find it!
MP Capture app "Updating Map" hanging BrendanB 6 3 yearstoddwaddington (526): @BrendanB, so sorry for your frustration. I've had issues where the scan sort of "freezes" in the middle or capture doesn't recognize or other. I usually start with the camera. Power down, then allow it to power up. So far that has done the trick.. I haven't had to restart my iPad. I have closed out of the app and reopened. But, usually powering off the Pro2 does the trick.
What is this Matterport issue, and is there a fix? MattSCrowder 15 3 yearsMattSCrowder (110): It appears that a window marker from the upper floor was bleeding down onto the main floor. Once I removed that window marker, everything worked.
Kandao qoocam 8K dave1380 3 4 yearsNN2020 (4): Dan, I agree. I too bought a Qoocam 8k with the idea of offering virtual tours. The camera is still in beta. You have to be a very advanced photographer or settle for the (limiting) auto modes provided. VERY difficult to implement an HDR workflow with the camera.
Highlight Reel Not Working pixelray 3 4 yearspixelray (1016): Strange...always used Firefox with no issues til today
Matterport support issue AGAIN Radie842 2 4 yearsDouglasMeyers (1276): I have been seeing it for days now ??? But they seem to still be saving ???
Matterport Floor Plan request not working GETMYVR 6 4 yearsbryanhscott (843): @GETMYVR Matterport's floor plan processing schedule is definitely taking longer than is used to. Used to be about 4-6 hours, but now is taking a full 48 hours. Not much different with Captur3D.
Scan Spots all over FloorPlan. Not Happy. BobbyG 10 4 yearsHomePlanNZ (251): Though it's a big investment - the best solution is to buy or get a hire arrangement in place for a Leica BLK360. We use this for outdoor and big jobs. It's photographic quality is lower but you can do it in big jumps; or just use it sparsely to sort the black spots you're experiencing. Example: Sorry I know it's big money, but it is a suggestion :)
Alignment Problem with Ricoh Theta Z1 misho73 14 4 yearsprofx (4): I have also run into similar issues that you had. One thing I noticed that causes alignment issues with the Ricoh Theta Z1 is when the white balance or color of the light in the room changes. I have also run into similar issues that you had.
Urgent: Matterport capture app not opening; help please? leonherbert 2 4 yearsrzphotoman (1831): @leonherbert The capture app worked fine for me all day today. I just tried opening it up again and had no issue.
unplug camera zhijieyuan 7 4 yearszhijieyuan (4): pro2:)
Scan Tracker appearing in some (not all) snapshots Queen_City_3D 4 4 yearslilnitsch (5312): @DanSmigrod @Queen_City_3D I'd recommend sending the image along with the tour link to In the couple instances I have ran into really bad mesh (parts of wall and floor) appearing in the snapshot I have been able to go back and re-take the snapshot to resolve this. Sometimes, it did take 1 or 2 times of re-taking the snapshot to resolve this issue
Matterport Publish to Google Street View (GSV) tour display questions Astroprojector 5 4 yearsAstroprojector (62): It looks like the issue with Google. I was told by couple of support techs that Google changes the GSV API and photos being regected. This is going on since November. We were supposed to receive an email, but I did not get one. Also they said that Publish to GSV on Matterport will be disable temporarily until Google fixes the issue. No timeline on the fix was given.
Anyone Ever Encountered This Problem w Capture App? Chemistrydoc 10 4 yearsleonherbert (903): @Jwbuckl there has been discussion on this issue for the last few weeks (17 days)
Processing Error - Need Help !! tejas_mithapelli 18 4 yearsDanSmigrod (29590): @tejas_mithapelli Glad it worked out. Thanks for letting us know. Dan
Matterport Capture App bug? Gianni 2 4 yearsDanSmigrod (29590): @Gianni I do not understand the bug description. Can you ask a different way? Thanks, Dan -- [via Google Translate] @Gianni Non capisco la descrizione del bug. Puoi chiedere in un altro modo? Grazie, Dan
The Bull Market Back Off of 200 Scan Models VTLV 3 4 yearsOboldyrev (218): I posted this on MOUG but of course it was removed. This is my conclusion about all of this. Of course I am going to give huge shout out and thanks to Super Dee, who have helped tremendously with issues that arose with Matterport. That aside I honestly don't think Matteport cares about MSPs that much. According to RJPittman, the goal is to collect enough data where the AI can recognize correct depth from 2D images. At that point they will...
Massive Glitch tresdepro 10 5 yearstresdepro (372): @leonherbert Ipad Pro I forgot to mention that I realized at the end of the scan the quick release clamp was loose, so now I'm assuming that was the problem, not sure but it's possible
Matterport Showcase 3 updated with Smoother Navigation, and ... DanSmigrod 1 5 yearsDanSmigrod (29590): Hi All, Before the July 4th (2019) holiday, Matterport made the following upgrades to Matterport Showcase 3 and Matterport Workshop 3: (release notes from Matterport) Tours ✓ Walkthrough tours now fly more smoothly through the space (particularly long stretches) ✓ Don’t walk through hidden scans even in Edit Mode ✓ The &wts= url parameter now works again ✓ ‘P’ menu Tour Speed...
Issues with Matterport hard links within mattertags. leonherbert 7 5 yearsVTLV (2858): @leonherbert - I had a similar issue last February and got out of the beta program only to have it come right back. Support went cold. The issue didn't change. I created a BitLy link and the link worked from there. Have you considered trying this idea?
Contemplating hitting the War Button with the Sales Team VTLV 22 5 yearsChangesin3d (125): Well @Jwbuckl why do you not go get an ATTORNEY'S opinion from the Matterport team.... you are really no more that a PR guy that is trying to make people love a system that they have major faults with. You play word games and use half truths. You should run for political office, just my opinion. You want to compare Matterport to GEOCV let's do that. Tell me where I am wrong, if I am, GEOCV will allow people to host their files and give...
What to do with our Portfolio? VTLV 5 5 yearsDanSmigrod (29590): @VTLV One of the advantages of a seasoned Matterport Pro like you – versus a Newbie - is the sheer quantity and variety of the Matterport 3D Tours that you have created. And, one of the best ways to visually show this "tonnage" is with map feature within WP3D Models WordPress Plugin that automatically maps Matterport 3D Tours (like this); plus, enables the viewer to sort by category. Call me PollyAnna, but I believe...
Tripod Legs or "cockroaches" ??? Gerhard 4 5 yearsVTLV (2858): I wouldn't waste my time trying to apologize. Take a look at some of your portfolios or examples on your website. Hopefully, you will see tripod feet in one of them you can reference. Then explain it is something you cannot edit out of the tour. If you get more resistance, mention most clients use the tour to navigate the property and inspect when they arrive in person. Took 12 tours to find a flaw? Sounds like a search for discount or a...
Billing code - "error.internal" VTLV 8 5 yearsDeeJ (116): @vtlv You are more than welcome!
Zillow 3D Home Tour using the Theta Z1 TomLeinbaugh 4 5 yearsTomLeinbaugh (6): The Zillow app automatically adds many of the navigational arrows between spaces, but I added some myself later. While taking photos you are given a choice of area/room labels from a list in the app, which you can change later when editing the tour.
Extremely slow transfer times pixelray 1 5 yearspixelray (1016): After I scan (4k camera), the transfer process is taking up to 4 minutes ...before I am able to scan again...2 reboots ...same issue. This has happened in the past. Is it possible it's just the location? WiFi Interference??
Anyone ever experience this? NC3D 3 5 yearsChemistrydoc (1743): Yes, I've had that happen numerous times - best advice is to delete, rescan, changing something in the pattern or the environment of the scan. But, sometimes they don't go away!
Is down? CKC 3 5 yearsCKC (85): will it be back online? I remember it's a member here who runs this that site?
mp photos stretched fotoguy 4 5 yearsfotoguy (835): In the old workshop I never had this issue at 100%. This is the reply I received back.from MP tech support: Thanks for reaching out with your concern. This has always been the case, but if you zoom in a little bit, that will help. The more you zoom out to see more of the room in a single shot, the more distortion you will encounter and the more you zoom in, the less you will encounter. It is, unfortunately, the nature of viewing panos...
WGAN-TV Podcast Logo anim8tr 2 5 yearsDanSmigrod (29590): @anim8tr Thank you for letting me know. Can you tell me which Podcast app that this happened? WGAN-TV Podcast is available via Apple Podcasts app ( WGAN-TV Podcast) and Podbean app ( WGAN-TV Podcast). Best, Dan
Highlight Reel Not Working Properly pixelray 6 5 yearsGhagendorf (378): I have this issue all the time. Even though I save my options like show a tour button, I usually have to do it twice before it takes.
How do you fix the "red dot" from the Ricoh Theta V? DanSmigrod 5 5 yearsTHRHHI (292): Dan it seems to happen about 70% of the time with my images. I think there is probably a sweet spot you can align the 2 lens to the sun to eliminate. No proof just my thought process. Was going to test it but figured it was just easier to remove since i am taking out the tripod. I only use Nadir patch ever once in a while. I find them very annoying when they are on every scan.
Not Syncing: and BlueImmersiveMedia 2 5 yearsDanSmigrod (29590): @BlueImmersiveMedia A workaround would be to duplicate your model. Matterport does not charge extra for the reprocessing. They do count the additional model towards your plan. I could imagine that if you use WP3D Models and/or MPEmbed, this creates an addition work for you. Hopefully, Matterport will step up to the plate with a solution. Dan
Backing up 'Selective' Capture projects, before restoring iPad factory sett BrianAshley 2 5 yearsJavieB (62): I am using Imazing and I am pretty glad using it. It works perfect. At leats for me. I do my Matterport works backups with Imazing.
Matterport Snapshot - Black Thumbnail Problem tolga 6 5 yearsDanSmigrod (29590): @tolga Glad to hear that you solved the puzzle. And, thank you for sharing how to fix this ... Happy holidays, Dan P.S. And, thank you for recently joining WGAN ...
Date Range for Overexposed Tours to now Re-process VTLV 3 5 yearsVTLV (2858): October 30th to November 10th
Matterport over-exposing issues rzphotoman 23 5 yearsJune (411): I have used the Theta V and was not happy with the quality. Maybe there is something better???
Adding Matterport URL of 3D tour in signature Email gets in as spam. Bryan 2 5 yearsimmersivespaces (1229): We discovered this issue a few months ago. The domain was listed as "Likely Spam" on several of the RBLs. They were being listed pretty regularly with Cloudmark, SpamCop, and Barracuda, which are the three largest RBLs. As of right now, they are not listed, but whenever they are, your emails containing the domain will likely get flagged as possible spam. I suspect it may have been caused by overzealous...
Help- Tours not uploading- upload stating at 0% stephdolloff 5 5 yearszsolt (52): just trigger with small modification.
Matterport server down AMahfouz 1 5 yearsAMahfouz (10): My Matterport server is down in Saudi Arabia. I can't access any of my workshop and models. Any updates!!
Showcase Dollhouse not working in tour mode. PointCloudVR 1 5 yearsPointCloudVR (106): I'm trying to use the dollhouse to jump floors in a Matterport tour . None of the dollhouse views show up in the highlight reel. Anybody else having a terrible time in the workshop today?
Floors Flip Flopped BrianM 4 5 yearsBrianM (148): No, just labeled were backwards. Seemed odd. I never seen this happen.
Preview Anomaly? Anyone else getting these? George_WALKINTOUR 5 6 yearsDanSmigrod (29590): @George_WALKINTOUR See if this WGAN Forum discussion could be related: ✓ Question of the Day: Any reason not to use Matterport Fast Capture? Please let us know what Matterport Support says ... Best, Dan
Highlight reel scan rotation control? rzphotoman 8 6 yearsangusnorriss (744): Customer journeys must be no.1. Wishlist no.1
Capture app crashing CKC 3 6 yearsLukmoorkens (43): There’s a new update of the Capture app V2.5.3 Be sure you’re connected with the internet
Basic problem with matterport grainbrane 13 6 yearsDanSmigrod (29590): Or, use WP3D Models and check the box for auto play 😎 Dan
Urgent: PLEASE HELP! On site...Matterport capture app crashing AlexTC54 9 6 yearsiTours360VR (74): @AlexTC54 Had a similar issue last week that was deduced to be a bad scan that kept closing the capture app. Matterport Support advised me to reshoot the problem area with some overlapping scans as a new project. They were then able to stitch the two projects together.
URGENT. Matterport Capture Keeps Crashing! Help Please... Networker 13 6 yearsNetworker (157): WGAN Pros, A follow up as promised. Yes, it's true. The little digital magical gremlins at Matterport can--and will go behind the scenes and splice two completely separate tours together. Note: I stopped on tour and started the next tour within a few feet of the first tour's finish. Let's give Dee J a round of applause for her digital trickery! Take a look. BTW, the walkthrough is flawless--just like I created as on complete tour. ...
Trimming Matterport Dollhouse Issue: “wall scatter” Networker 19 6 yearsDanSmigrod (29590): @Networker Much thanks for your kind note. It’s Members like you ... giving and getting help that makes this Community magic. Dan
Scanning of Staircase Problem geemaps 4 6 yearsDanSmigrod (29590): @geemaps About the examples that you shared above, do you know if the Matterport camera was parallel to the railing? I got to think that it was not ... Dan
Matterport shoot 360 view add text TAG miss19881111 1 6 yearsmiss19881111 (4): What is 360 view shooting through matterport? You can add text TAG above 360 view via matterport
Matterport Fast Capture Bug??? RedRock3D 4 6 yearsProperty3dNZ (617): @Metroplex360 Hey Chris thats what I thought but when I went to check last week that option wasn't there... odd...
Problem with Matterport U links leonherbert 1 6 yearsleonherbert (903): Just so you know if you are attempting to use a link created from U in showcase and attempting to use it with mattertags it won't work. This is a bug for both showcases. Support is aware of the problem.
Matterport "Glitch Occured" Property3dNZ 5 6 yearsrzphotoman (1831): I also lost a published highlight reel yesterday. Thought I did something wrong...should have known better. LOL
Urgent: Matterport Capture App Crashing! Networker 6 6 yearsNetworker (157): @rko1, @DanSmigrod WOW! Thanks. The checklist will come in handy. Also, I did not either reboot the camera nor did I erase a few scans. Is it just me or, should Matterport be working diligently for these types of issues, not to be happening?
Major Alignment issues: Fast Scan Related? pixelray 11 6 yearsShakoure (519): @pixelray ...This won't be much help if you've already covered it, but... If you haven't gotten and installed the updated bug fix to the first fast-capture firmware upgrade, then your alignment issues might be related to the bugs found in that first upgrade.
Alert for Safari Users|Burnt white showcase LeventeSolczi 16 6 yearsJuMP (2031): @LeventeSolczi Did the safari brightness issue still exist now? Do you get any solution? Thank you.
I need a screen cap of Mac Showcase Bug Metroplex360 2 6 yearsfrstbubble (639): What is the Safari bug? :O Is it the blown out color you are talking about?
How Do I get Safari NOT' to blow out Tours? advancedhdr 7 6 yearsMetroplex360 (9435): The problem is with Safari 11.0.2. SketchFab are also experiencing it. It is an Apple bug -- however, I think I know a fix that will at least make it tolerable... working on it.
Problems with scans near a door junoimelda 5 6 yearsjunoimelda (16): I'll give that a try, thanks.
Problem with Matterport Capture APP v2.3.3 ThePhilOnMatt 1 6 yearsThePhilOnMatt (34): Hello all, Can someone please help me understand what is going on with my Capture APP. I have updated my capture app this morning because it was showing me weird stuff on the listing 3d models. Now I have lost all (well almost) 3d models data. Version is 2.3.3
TAGS - Hover Over Tag to Expand Photo RGO 1 7 yearsRGO (100): Hello With MP now offering color to TAGS, we went back and began to ask all of our TAGS inside a project, we wanted the user to HOVER their mouse over a TAG and have it expand to open the full picture without having to click on the TAG. After about 6 or 7 links, the entire project failed. We already have the project completed, but wanted to go back in and allow this EXPANSION with the mouse without having to CLICK to Open. We are...
New Facebook UI - Who Adjusts? ArtisticConcepts 3 7 yearsGlennTremain (2654): facebook is having growing pains as you have seen with the video header and a few other new features if you have tried them. Many things not working quite right at the moment. I play around with facebook a lot. When it's fixed I will post here.
Does anyone use WalkInto? Property3dNZ 13 7 yearsProperty3dNZ (617): Thanks for your help @justinv I do appreciate it!
Did I miss something? justinv 9 7 yearsrpetersn (2010): Hi all... Sorry for the delay in posting here, was away from the screen today. From what I can tell, it sounds like all of the issues being described here are related to iOS. Matterport is aware of this issue and is fixing things up...if they haven't already. Thanks & have a great rest of your weekends! Cheers, Ross Peterson WP3D Models
Help! Where is the Workshop! Dolloff 9 7 yearsChadcloses (271): This is what happens when we don't pay our bill. Lol
Stray Floating Scan Point Icon in pano View ArtisticConcepts 8 7 yearsArtisticConcepts (681): We will wipe your memories and it will all be forgotten. Just look at this pen...
Is workshop working? (9 pm ET Wed 3 May 17) samgaetz 6 7 yearskaybaum (88): I'm having the same problem. I scanned a condo this morning, got the model back from Matterport this afternoon, but there is no Workshop button. I have no way to launch Workshop. I have shut down my computer. I have tried browsers other than safari. Any help would be appreciated.
Issues with walls disappearing samgaetz 17 7 yearspixelray (1016): I have multiple jobs coming up...has this been solved yet?? And if not, I'm still unsure what to do in regards to trimming and windows. No trim lines? No window markings??? Anyone simply tried that yet?? EVERYONE should get a free month worth of service for this at a MINIMUM.
Processing Errors this week samgaetz 3 7 yearssamgaetz (49): Yes! I'm so frustrated! Why has Matterport not said anything yet? Why the change all of a sudden??? It was working perfectly before!!
Workshop loading Problem Gerhard 3 7 yearsGerhard (1484): Hi @justinv , I am running it on Mac. But for some bizarre reason it just started working again, after a couple off hours .I find it very strange and frustrating.
Stitching errors grmngrl 1 7 yearsgrmngrl (942): Hello everybody, I noticed on my latest scans a lot of stitching errors. I am wondering if this a camera problem or a processing problem from MP. Das anybaody else notice that there are more problems that it used to be? Thanks.
Backup before it's too late! CarlosFHdz 4 7 yearsfrstbubble (639): Will backup solve anything with the upcoming release of iOS?!? I am concerned with the upcoming update of iOS. In the post listed below @DanSmigrod points out that they are changing the file system. I am hoping this does not break my backup strategy. Warning: Do NOT install iOS 10.3 Wait Until WHY DOESN'T MATTERPORT PROVIDE US A SOLUTION TO THIS FOR US!!!!
Weirdest Matterport Model of 2017! Networker 9 7 yearswalk360 (79): I have had the same problem couple of times.... if you are able to determined which scan is making the misaligned problem... just delete that one... you might not have to go back and re-scan. Make a copy model on the iPad and delete the 'Problem" scans... and see what happenes.... if for any reason you have to go back to the model it will be just for 10 mins to re-scan few spots. Is that a building in Bogota, Colombia?
Matterport Stitching Error George_WALKINTOUR 8 7 yearsProperty3dNZ (617): @aznparkranger Hi There - our second photographer had this happen a couple of weeks ago (in a very important) 3 hour out of Auckland shoot! She assured me that she was checking the tripod etc.... a few days later she did admit that there had been a movement in the camera warning - she kept the scan and carried on (again and again) - then she mentioned that the plate was loose... I would suggest that this is whats happened here! I had never seen...
Scan points accessible on other floors. George_WALKINTOUR 3 7 yearsjustinv (1044): @aznparkranger Can you post a link so we can experience it and maybe help you out a little more? I agree with @GarySynder that it is probably the sun. Was the windows/mirrors marked correctly? Have you tried trimming it? Of course, make a copy before you change it too much.
Problems with a Matterport scan grmngrl 8 7 yearsChemistrydoc (1743): Northern Gulf Coast
Chrome Browser issues with Matterport? WindyCityDrones 5 7 yearsVRPM (66): Hi, try doing this: Settings > Show Advanced Settings > scroll to the bottom and checkmark "Use hardware acceleration when available" This is what MP told me to do when some of our clients were having issues.
Room Labels on Floor Plan View missing PHILG 5 7 yearsalsangio (46): They shut down when you download your models on iOS .
Help with client issue Property3dNZ 16 7 yearsProperty3dNZ (617): Thank you so much for all the help! I really appreciate it!@ I've just met with the client and he seems to have accepted that its an issue with his internet connection! Thanks once again I truly appreciate it!
Strange mobile view timbaland 3 7 yearsrpetersn (2010): Hi @timbaland ... Initially I thought that your issue may have been related to a Matterport bug that was affecting others, only on iOS. That bug has since (just a few minutes ago) been fixed at Matterport (thx guys!. With that variable removed, I believe that your issue is just related to needing some "responsive" code added, as @DannyBasting notes. One way to generate "responsive" and/or mobile friendly iframe code is...
Matterport Camera Error Sensor Fault PANOPTICMOTION 1 7 yearsPANOPTICMOTION (19): Hi, We have had an error message showing - Hardware Error - Sensor Fault.... The camera will not not work even after rebooting several times. Has anyone had any experience with this? The camera has not been dropped or abused before anyone asked. It has however been working almost non stop for the last 7 weeks, so not sure if its just not built to last as a full on commercial tool!?
Is Zillow killing the Showcase link? ArtisticConcepts 5 7 yearsDanSmigrod (29590): To continue this discussion, please see this We Get Around Forum Topic ... ZILLOW (HELP) Thanks, Dan
safari issues grmngrl 6 7 yearsRPOceanic (215): Updated my MacBook Pro laptop OS to Sierra, which updated Safari/Version 10.0.1 . Annnnnd... I am now not unable to view MP models in workshop or showcase. Just fine on Firefox. Same message as grmngrl above "Click and drag to explore this 3D space. Tap and drag to explore this 3D space."
"No internet connection" kaybaum 7 7 yearskaybaum (88): When talking to Matterport Support, they informed me that the "no internet connection" is something new added by Apple with the latest iOS version. It really had nothing to do with the issue I had yesterday. It was just a coincidence that it popped up at the same time I was having connectivity issues related to the home's wifi. Thanks for all the input! This forum has helped me tremendously over the last few months!
New Processing Images Delay RenderingSpace 16 7 yearslisahinson (785): Is it 'safe' to do the latest firmware upgrade ? I just received the firmware upgrade option and was wondering I should do it - :O Thanks for the feedback.
start location bug - FYI RobinLycka 1 7 yearsRobinLycka (727): I´ve reported this to Matterport Support, but thought I´d share here as well just in case any of you experience the same thing. The scenario; 1: Set new start location 2: Load model 3: Start location comes in 90 degrees CCW offset from where it should be 4: Unable to pan or move, dollhouse works and after re-entering all functionality is back. 5: Changed start location in workshop, problem solved. I saw another Pro ... had...
Can we reposition misaligned scans? Home3D 6 7 yearsHarlanHambright (2073): seems to be drifting east. if so, i've got beer. if not, the cars are full of gas. (have a 1 hour MP job at 8:00 in the morning, ha, ha.) Have you left?
Problem with goes rogue! BenedicteDamm 3 7 yearsCarlosFHdz (605): Ensure the highlight reel is set up the way you want and publish, if the problem persist, call support. I've had something similar happen in the past.
Going through the walls NestorSarmiento 5 7 yearsNestorSarmiento (22): Amazing! You all are the best. I´ll first try to delete the scan points and re process. I´ll get back to you with the update. Thanks by a million!
Is iPad the Only Way to Upload? PhotoJoe Jump to first page34Jump to last page 7 yearsPhotoJoe (13): Final update: Matterport was able to process my models and I could open them in my workshop. Some of the 360 images were missing but I can live with that. One more question. There are now seven identical versions of each model. They each have a unique URL. Can I safely delete all but one of them? Thanks, Joe
a problem occurred with this webpage so it.. GlennAronwits 2 7 yearsCarlosFHdz (605): @rpetersn I've experienced this too, clients have complained about it.
Big Alignment Problem JosePino Jump to first page31Jump to last page 7 yearsJosePino (1): Thanks again, Dan For me at this point is good to know that this is not a normal error of the camera, so it should be replaced for a new one. I sent messages to Matterpot support team yesterday and also this morning. I hope they answer me ASAP. Regards
Intermittent Error Messages - No Panoramas Mikesobay 4 7 yearsDanSmigrod (29590): @Mikesobay Could you ask Matterport Support their thoughts and share with us? Best, Dan
Problem with bright reds, oranges and yellow manolohk 5 8 yearsmanolohk (49): So I just wanted to update you guys. The response from Matterport was that they are releasing a color correction firmware and that I have to "reshoot" the place. Oh and they say "Sorry" as well. I find this kind of issues unacceptable. This was a huge client for me and now its lost. Beware of this lighting problems.
Have you got problems with Mattertags? Wyzlo 3 8 yearsWyzlo (100): Thanks I don't want to be seen from more angles, as is a tag por each piece of art. so putting the extension it only will make a more dirty model. My problem is that they move suddenly, and they apear in a other part of the space. not where I put them.
Yellow colored walls? NKH_Controls Jump to first page36Jump to last page 8 yearsTHRHHI (292): I agree Mori. I have one similar and All the tests I have done have worked well with it. In a small bathroom it does not give could coverage from floor to ceiling. Did a test today using a vertical LED strip light. Only had it facing into the bathroom and it did a good job. Unfortunately it is 110v so may be hard to hide cord in many instances. Was more to verify the to refine it until Matterport releases the fix. I have been told...
Statistics gone after workshop/browser upgr? GertJan 6 8 yearsRobinLycka (727): The reason the analytic data is not populating is because the processing of the data for all models runs at 8am-9am daily in Central Time. Until that task runs for the current day, it will appear that analytic data is not available since the aggregates have not yet been calculated/populated. During the time frame, you may see the stat shows "Zero". Please revisit it after 10min and refresh your browser and the stat will be re-appeared....
Green and Pink Dollhouse manolohk 8 8 years360Verbeelding (352): its not a LED thing, read earlier tpoivs on this. Its a MP processing thing caused by Unity. Upload again and the issue should be cleared. you can contact a MP tec for info but he is going to tell you the same. what it does show is that MP lroseccingbdiem doesn't check their process. So i think its more and more automated. Happy scanning Grtz Rene
Grinding Ticking noise while scanning jward 8 8 years360Verbeelding (352): &jward, good for you. And great service from MP. Happy scanning grtz Rene.
Problem with floors/ground when isolated ArchimedStudio 5 8 yearsArchimedStudio (705): @Jamie, as @PieroBortolot suggested, I re-uploaded the exact same model (well, I made a very minor change in one miror, just so that the capute app would let me re-upload), and everything turned out way better the second time around. Disabling individual floor view is a major drawback on huge houses, in my opinion. (do Matterport always suggest the tricks that do not involve them?... that's a bit disappointing). Anyway, problem solved 12H...
5 floors on capture app - 4 floors in Space! ArchimedStudio 7 8 yearspixelray (1016): So, mine turned out ok. BUT, it did take 6 levels and turn it into 4 on its own. Weird, but it works.
Broken tile lines on dollhouse view 3Dwalkmethru 6 8 years3Dwalkmethru (289): Thanks Carlos
Measurement error bonduell 19 8 yearsbonduell (121): Good news guys! MP has fixed my model! They reprocessed it manually. They said nothing about trouble and reasons. Thks!
Parts of rooms disappearing / cut off pixelray 21 8 yearspixelray (1016): @Pirusan - avoid using trim lines all together?? @Steven - you are a day late my friend!! I could have used some relaxing last night!
2 homes 2 iPads 2 Cameras - they connect! Bill 5 8 yearsBill (285): The WIFI from Matterport camera is open network and should be password protected - IMO. While 1 ipad cannot connect to 2 cameras simultaneously I don't see why 2 ipads wouldn't be able to connect to single camera at the same time. Not sure of any added benefit here but might be fun to do a little experimenting :-)
workshop publishing problems ben629 4 8 yearsben629 (4): that worked, thank you so much
Workshop Failed to Load (for specific model) Queen_City_3D 8 8 yearsPetraSoderling (752): Hmm.. weird. The Workshop icon has changed for me and instead of the green/blue color box that says 'Workshop' it is now showing one or more screenshots from a room. This happens with all of my customer accounts right now. I've emailed MP, hope to hear from them soon.
floor cut in half? BrettMtn 1 8 yearsBrettMtn (124): Scanned a home today and the laundry room and 1/2 bath was 2 steps down from the rest of the main floor. I kept all the scan points for this area as if they were on the main floor. Then they had a basement (about 10 steps below that) which was created as a separate floor. Now that the model has processed, when you view it in dollhouse, the laundry room shows up half on the main floor (upper parts of the walls)and half on the basement level and...
Problem with strange lines on scans ScanMan 6 8 yearsScanMan (253): These seem to be the guilty culprits - LED Spotlights.
Blacked out Area / Upload hung up processing stevenp92 6 8 yearsstevenp92 (1): We were able to reach tech support so with sand blasted windows I guess the glass shoots light everywhere and confuses the camera which is why those areas were black as for the hang time they are having a technical glitch on their end thank you for all your help anyway Maria really appreciate the support.
Error 504 iGor 1 8 yearsiGor (4): Removing the object collided with an error 504. This error does not allow for the film to pass into the next room, not allowing previous layers to stick together with the new. Tell me in what cases the error 504 occurs. And if there FAQ a description of all the errors that occur, please throw off a reference to it.
Capture App Keeps Crashing GarySnyder 22 8 yearsWashingtonState360 (40): That is an interesting location/project. It was fun going through that tunnel too. Thank you for sharing it as it is. And I'm looking forward to your entire finished virtual tour!
Misalignment franmts 7 8 yearsCarlosFHdz (605): That is possible. I think you should send it to Matterport support so this can be analyzed and learned from so they can show how to prevent this in the future.
Ticking noise while scanning? 3dHouseScan 12 8 yearsDanSmigrod (29590): @Bill Seems like a great opportunity for Matterport to surprise and delight with a loaner program: especially because we are all the early adapters / key influencers. I can not even imagine being without the Camera for 2-4 weeks. I recall that happened to you when you needed the Camera re-calibrated. Enjoy your weekend. We're expecting 12-18 inches of snow Saturday in NYC and wind gusts up to 55 mph. I am glad I flew in early for Inman...
Crazy Shoot / Crazy Solution Metroplex360 4 8 yearsMetroplex360 (9435): Tosolini - Thanks for posting the link to that thread. I read it and it was VERY interesting. I will say, the method I used relied on being able to run around with the Matterport and look VERY silly. I imagine in the church that you shot, running outside and back in would have been IMPOSSIBLE.
Errors floor Max_Sodomovskiy 6 8 years3DVUE (40): supposedly the fix for this is coming in two weeks.
Forum Members "Wish Lists" --> Matterport DanSmigrod 3 8 yearsniagrealtygroup (13): Was thinking from a production point of view that a progress indicator on 'My Matterport' would help us with workflow.
App Bug / Alignment Bug / Wifi Bug Richard 2 8 yearscdpmedia (52): Richard, Sorry I cant help resolve any of your technical questions. But your entry brings forward serious concerns I have with MP. Foremost, How is it that you have to turn to a forum to resolve this unresolved problem. How is it that the company that sold you the $4500 camera and the hefty processing and monthly fees hasnt jumped to attention to sort it out? And my even bigger concern is how could a well established user like you with...
Zooming in on Dollhouse view for small model craigsauer 4 8 yearscraigsauer (1075): It's hard to believe the fix for the problem would be that complicated or time consuming to implement... And! So many (most?) of the models are small ones, you'd think they'd be complaining about this issue.
Bug Max_Sodomovskiy 2 8 yearsJohnBecker (388): Max, this is a known issue. I've been experiencing this problem for almost 2 months now. They're working on it, but the fix is complicated by the impending update for iOS. They want to make sure whatever they do to fix the problem won't be broken by the new iOS version. So we'll have to wait a bit longer. The good news is that the erroneous location of the blue dot, while troubling, will not affect your model. If the scan aligns, you're ok.
Zillow virtual tour are not featured anymore inna 2 8 yearsCathieRasch (115): Inna, I don't know but I hope that they do, I just got my camera and would love to use that button! How else are you marketing your Matterport, both with buyers and sellers. I am working on my marketing plan and would love to corroborate if you're interested.
Download Screen Capture Errors Queen_City_3D 11 8 yearsrpetersn (2010): Hey Dan... Where would the static text come this something unique you'd want to enter/set for yourself? Or, could it use the name of the model? Something like this could be possible...but it'd be a bit more work on my end. Maybe we can put a bounty on this for me to put some more time into it? I'd be willing to continue to cover the hosting cost.
Scanned area completely black EricThomas 9 8 yearsEricThomas (175): I did not submit a ticket to Matterport....Once i deleted those scans and started over it was fine. I was reaching out to this community to see if others had the same issue, and if I should be concerned long term about it.
Problems with clients opening showcase link childert 10 9 yearscraigsauer (1075): Yes, that's right. This is the link I gave my client for my most recent scan for the MLS: Craig
Half black line in scan Jamie 7 9 yearskjoman (260): On mine, I changed my starting shot so you don't see it unless you go out the front door.
Scanpoint problems JulianHowardCT 15 9 yearsHomeBaseTeam (10): I had this problem 2jobs ago! i couldn't get into the Master Bedroom and my scan would 'sink' like the picture. it looked like an invisible wall. i went back and re-shot the Master, deleting all the old scans in that room and reloaded it, and same problem. Finally i realized, the third floor had a loft area that was shorter than the back-wall of the house (bc it had a rooftop patio)so i had a window marking right above the Master entrance. even...
Problem with scan Jennifer 3 9 yearscrullier (16): Good info ladies.
Exterior Scan Issues GarySnyder 22 9 yearsGarySnyder (2017): Hi Ron I had the very same issues especially with the 180 degrees to black. If you didn't know what was going on you would almost be lost in space as there is nothing unless you are aware you need to turn around and see the other half of the scan. I wonder if there has been some losses on their development team and the staff who are now developing the capture app are not as good and what we're seeing as well as paying the prices are these...
Models not working on iPhone? George 6 9 yearsron0987 (2704): I just had son view on I-phone 6 no problem. Ron
Don't start a scan outside! rpetersn 12 9 yearsGarySnyder (2017): It would appear that the most recent update to the capture app or camera have increased the sensitivity to IR as well as letting the capture app accept scans that should have been rejected (cant's access the circles). This is discussed in detail in the forum below. Where I experienced the very same issues. There's a very good response from Glenn at MP who states that it's...
MP Capture App Kept Crashing Out GarySnyder 10 9 yearsGarySnyder (2017): Update from Bob at MP support Hello Gary, I suspect you have already heard this through the grapevine but since it had been a few days since we chatted thought i would update you directly. While there continues to be investigation into the cause of this issue, there is some indication that it is memory related. Engineering is currently working on some improvements in this area which will likely make their way into the next release of the...
Camera Refused to See Any Additional Scans GarySnyder Jump to first page39Jump to last page 9 yearsGarySnyder (2017): UPDATE: Just finished a job that took 290 scans to complete 197 scans. The same problem cropped up several time again. Thanks goodness I knew what to look out for this time or I would have bee screwed In so far as the new update which I had uploaded before the shoot it did no good so everyone please be aware if scans go missing look at your entire mini-map and I'm sure you will find the missing scan. Then delete the scan and move closed to the...
Blur section CKC 11 9 yearsccctucker (154): I would rather have the blur than a blue disk, it would be too distracting..
problem with uploading missing ONE FLOOR 3dvirtueletour 3 9 yearsGarySnyder (2017): @3dvirtueletour it would appear that Showcase (SC) has combined some of your ground floor scan locations (the circles) with your first floor so the SC is confused. I would suggest removing the scan locations that are confusing SC and see if that solves your problem. These scan locations appear to be near the big carpeted open lounge area. Please let us know how you make out. Gary
Client complaint (when using older PCs) craigsauer 8 9 yearscraigsauer (1075): @alex3D I just checked it again, and now I can't get through. Weird! Last time I checked I went through no problem, with the only weird thing being a brief flash of black screen as I went through it. (And that property you linked to isn't mine, although it's pretty cool!)
Separating Floors: Scans on Wrong Floor BrettMtn 4 9 yearsGlenda (220): Yay!
Issues with Capture JakeRees 10 9 yearsDanSmigrod (29590): @judysmithre @Tim I got the wobble message while positioning the camera on top of a bed: a different way to generate this message. :cool: (By placing a flat board on the bed, I was able to get the scan I wanted.)
Issues with the new capture update Jamie 16 9 yearsTim (355): Looks like a textbook lighting issue for the sink, the scan processes shiny metallic objects as if they weren't there. I'm up at the moment so feel free to call me if you'd like to discuss further.
Changes to Glenda 12 9 yearsSourxstar (31): same email here too...looks like we might get it fixed
Showcase not displaying walk through? LeeBlackston 4 9 yearsGlenda (220): Just wondering ... did that work out for you?
Workshop 2 Bugs (and Work-Around)+ Problem DanSmigrod 9 9 yearsTim (355): Yep, had done before this post. Cheers
"View Inside" link is missing from player? Glenda 12 9 yearssdubose99 (128):
Banding sdubose99 3 9 yearsDanSmigrod (29590): @sdubose99 Matterport support writes (26 November 2014) .... "Good Diagnoses. As you suspected the banding is cause by the florescent lights, specifically older magnetic ballast florescent lights. There is a bug logged against this issue, though it is unclear when the resolution will be available."
Browser errors? sdubose99 3 9 yearsBryn (133): Issue with their graphics card?