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BillingBilling Policybugerror.internalMatterport SupportProblems

Billing code - "error.internal"9492

WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user
How is your "June 1, 2019" billing look today?

I get the following errors when I download PDF.

code "error.internal"
message "Internal Server Error"

"May 1, 2019" - downloads as a normal PDF.
Post 1 IP   flag post
wag360marketing private msg quote post Address this user
I've had that happen before as well. Probably an internal bug. Did you send this message to support?

- Doug
Post 2 IP   flag post
DeeJ private msg quote post Address this user
@vtlv Are you logged into your cloud account and trying to view your invoice?
Post 3 IP   flag post
WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user
@wag360marketing - I'm not too worried to where I need to be bugging support on a weekend.

So far I haven't been hit like others with new billing issues and taxes others have been hit with. The new accounting software and frustrations with the company direction this year have caused a feeling of uneasiness. I'm watching everything, knowing the bugs are out there and can come my direction.

HI @DeeJ. I was logged into my account and clicked Billing. Received the error code when I click on download PDF using Firefox.

Curious if it's an error on my end or perhaps the whole system is having issues again. I can wait it out over the weekend if there's a bug. If it's just me, there I need to do some digging around on my computer or network.
Post 4 IP   flag post
DeeJ private msg quote post Address this user
@vtlv I just asked engineering to take a look at this issue. It's happening for me too. Sorry for the inconvenience. Hopefully it will be fixed shortly.
Post 5 IP   flag post
DeeJ private msg quote post Address this user
The issue has been resolved. You should now be able to see your invoices. Thanks for your patience.
Post 6 IP   flag post
WGAN Standard
Member
Las Vegas
VTLV private msg quote post Address this user
Thank you @DeeJ. I'm sorry you have to apologize so often for items you didn't concoct. We all appreciate you dearly and hold nothing against you personally for working at a place with an out of touch Executive Team and Board Members.
Post 7 IP   flag post
DeeJ private msg quote post Address this user
@vtlv You are more than welcome!
Post 8 IP   flag post
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