Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 837 Unique Visitors
9,053 WGAN Members in 148 Countries
Last 30 Days: 35,106 Page Views | 19,195 Unique Visitors | 30 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
AdviceMuseumsProblemsTrouble

Mattertag help8027

WGAN
Standard
Member
Chicago
rzphotoman private msg quote post Address this user
Wondering if anyone has seen this problem. I recently added some Mattertags to a home I just scanned. All of the Mattertags appear in the model on the computer I created them on, but when viewed on my iPad or iPhone, Mattertags in 2 of the rooms are missing.

This is something I haven't seen before. Any help would be appreciated.
Post 1 IP   flag post
Putten NLD
DannyBasting private msg quote post Address this user
I had a similar issue where the Mattertags where not being updated. I could see the adjustments in the workspace, but not on a separate tab without using the workshop (like a client would see it).

I eventually fixed it by disabling a random scan and republishing. After that the updated tags showed up. Reactivated the scan that I previously disabled and published again.

Kind of a weird workaround, but it somehow forced the model to be updated when I had that issue.
Post 2 IP   flag post
WGAN
Standard
Member
Chicago
rzphotoman private msg quote post Address this user
Hey Danny...worked perfectly. Thanks!
Post 3 IP   flag post
Putten NLD
DannyBasting private msg quote post Address this user
Glad I could help
Post 4 IP   flag post
101631 4 4
This topic is archived. Start new topic?