Matterport Capture app crashing5092
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dtavres private msg quote post Address this user | |
| I shot several 360s of a client's location before they did a remodel - but now that I'm ready to do a regular scan *EVERY* time (100% of the time) when I try to scan, the capture app crashes! The camera scans, transfers, and after aligning, the app crashes! I spent over an hour rebooting the camera, the iPad (model MP2H2LL/A), and even updating the iPad to the newest version (10.3.3). I have 105.86 GB of available space, and I'm using the latest version of the capture app - App version: 2.3.2 (578.17084) I had to ask the client if I could re-schedule - which they were NOT happy about! I *NEED* these 'before' photos! - There are six 360 photos in the model. - The 360s were taken with the Pro2, as is the scan attempt. - I've tried different rooms, and different tripod heights. - I've duplicated the model and tried scanning a different room, with the exact same result - on the very first scan, after the image transfers to to the ipad, "Aligning" shows up in the bottom right corner, then the app crashes. No errors. - When I start a NEW model and start scanning, the app does NOT crash. The ISSUE is that a client has paid me to do "before and after" of their remodel, so I *NEED* the "before" 360 photos to go along with the "after" scan. |
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 WGAN ForumFounder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @dtavres Any of these ideas helpful? ✓ Emergency Check List: Matterport Capture App Dan |
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dtavres private msg quote post Address this user | |
| Already tried everything listed and more... same results. | ||
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @dtavres Hmmmmmmm.... What does Matterport say? (3:30 am in Atlanta. Going back to ZZZzzzzz.... Dan |
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