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RepairsWarranty

Matterport out-of-warranty repair costs?4012

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DanSmigrod private msg quote post Address this user
Hi All,

If you have had a Matterport out-of-warranty repair:

1. to fix what?
2. how much did it cost?
3. anything else to share about your repair experience?

Thanks,

P.S. This new discussion was inspired by this post in a related Forum discussion ...

Quote:
Originally Posted by @hometakes
...Has anyone had to pay for a repair outside of warrantee and if so, how much and what was it to fix?
Post 1 IP   flag post
LewisBishop private msg quote post Address this user
Last summer while on a shoot I watch as my Matterport fell over in slow motion hitting the concrete patio. When I restarted the unit initially would not rotate. Then it started to rotate with a rough sound and finally operated normally maybe 15 minutes later (while I was on hold waiting for support. I finished the scan but out of an abundance of caution I had Matterport inspect the unit. They shipped me another unit. Ultimately they found that a gear was cracked. $345 to repair.

It was a smooth process and always felt they tried hard to limit my down time.
Post 2 IP   flag post
Viewtech3D private msg quote post Address this user
I had a motor error come up this week, contact matterport.

Luckily i turned off and on and all good.

Hopefully not the start of something looming up.

Im sure repair cost and transit to OZ would be expensive
Post 3 IP   flag post
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