Matterport Tags gone AWOL?21371
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Gladsmuir private msg quote post Address this user | |
| Any other Matterpeeps missing their tags? Gone from all models across multiple accounts. Ticket raised. Oliver |
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JamesG private msg quote post Address this user | |
| @Gladsmuir Is this still an issue for you? I just checked a few of my matterport models and it seems like all the tags are still showing up. | ||
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 WGAN StandardMember Las Vegas |
VTLV private msg quote post Address this user | |
| Classic Plan not showing on my account. I haven't checked the other Matterport account. You're not alone | ||
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 WGANStandard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| Me too. My classic account is missing all tags. | ||
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JamesG private msg quote post Address this user | |
| @Gladsmuir Do you have a classic account as well? Is this issue with the tags only affecting classic accounts? Has anyone heard anything from Matterport support? |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| Nothing from Support (I’m going to wait until Monday) but it is affecting my Classic account. Interestingly the spaces finished with MPEmbed are OK but the plain vanilla Matterport has no tags. | ||
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Gladsmuir private msg quote post Address this user | |
| Hi Oliver, Good day from Matterport. I understand you are having an issue with your Mattertags not being visible in your Space. No worries, I am here to assist you. I can confirm that the issue you are currently experiencing has been identified as a technical incident on our platform. Our engineering teams are fully aware of this system behavior and are actively working on developing and deploying a permanent resolution. While we don't have an exact timeframe for when a fix will be available, please be assured that this issue has been prioritized. I will personally continue to monitor this ticket and commit to providing you with an update as soon as a resolution is available or the status changes. We sincerely apologize for the inconvenience this technical issue and the resulting disruption to your workflow have caused. Please do not hesitate to reach out if you have any other questions in the meantime. Thank you and I hope you have a great day! Best Regards, |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| No timeframe... They wiped something and they are not sure how to get it back up again... not good. | ||
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Gladsmuir private msg quote post Address this user | |
| BTW this affected both our Classic and current accounts. | ||
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Gladsmuir private msg quote post Address this user | |
| Hi @Meidansha, Agreed, and slightly worrying as the tour is for an art auction taking place in a few days. As a result the tour has zero value by next Thursday, and a sharply diminishing one as the days proceed. Oliver |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| @Gladsmuir Put your tour into MPEmbed and all your tags will be back! https://mpembed.com/ |
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Gladsmuir private msg quote post Address this user | |
| @Meidansha, Genius!! See @DanSmigrod, this illustrates what a wonderful resource you have created. Could you create a well-deserved award for 'Contributor of the Year' and bestow it on Meidansha? Also, this is a great illustration of how useful @MPEmbed is. Here is the MPEmbed version: clickable text Thanks again. Oliver |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| @Gladsmuir Actually I put all my tours in the paid version of MPEmbed. It uses an older SDK so it takes longer for Matterport to "update" it. Also there are other little bonuses, like the Matterport logo is smaller. Daniel |
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Mberajas private msg quote post Address this user | |
| Me too. Classic Plan not showing on my account. | ||
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Gladsmuir private msg quote post Address this user | |
| @Meidansha That’s a good tip about the paid version of #MPEmbed. Having the ability to add branding and more granular controls should be sufficient to make it attractive to the clients. Whether it allows us to charge higher fees or just differentiate our offerings makes it a win-win. Oliver |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| @Gladsmuir I just put it in there with my company’s white label. I don’t charge anymore. But if they later want to add branding etc. I charge for that. If you share your white labeled link from the start you don’t have to worry about changing links later. |
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Gladsmuir private msg quote post Address this user | |
| Just in Hi Oliver, Good day from Matterport. We received an update from our Engineering team earlier today confirming that the issue is now resolved. To confirm the resolution and restore full functionality, please kindly revisit the affected Spaces in your Matterport account and verify that the Mattertags are now displaying correctly If you are still experiencing the issue after checking, please try clearing your browser's cache and cookies. If the tags remain invisible after that, please notify us immediately so we can investigate your specific account configuration further. We are committed to ensuring your experience runs smoothly from here on out. Thank you again for your patience while we resolved this system-wide incident. Have a wonderful day! Best Regards, |
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JamesG private msg quote post Address this user | |
| @Gladsmuir Thanks for the update! Is your issue with the dissapearing tags now in fact resolved? How about everyone else? |
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Gladsmuir private msg quote post Address this user | |
| Hi @JamesG, Yes, my tags are back, but I am not amused that the incident took place in the first place, or how long it took to resolve. Oliver |
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JamesG private msg quote post Address this user | |
| I totally agree @Gladsmuir- I'm glad it was resolved, but it's definitely unsettling that it occurred in the first place, as well as how long it took to fix. Also, matterport offered zero explanation for why this happened, zero apology, zero offer to compensate you in any way for their mistake, zero assurance that it won't happen again in the future. They didn't inquire to how this might have negatively impacted your business. Do they care? As others have mentioned, tags can be an intricate part of these tours that we create for our clients. If they suddenly disappear, in certain cases, the tour that we sold our clients becomes worthless and our client would have every right to be upset and even be justified in asking us for a full refund. It's also a little suspicious, in my opinion, that the tags only disappeared from the classic accounts. Pretty disappointing all around. |
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Gladsmuir private msg quote post Address this user | |
| Hi @JamesG The tags disappeared from the other account as well - otherwise, I could have transferred it over. Oliver |
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JamesG private msg quote post Address this user | |
| @Gladsmuir Gotcha, sorry I missed that detail, thanks for the clarification. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @Gladsmuir Thank you for your kind note. The resource is only possible when WGAN Members like you ask/answer questions. After 10+ years, there are 105,000+ posts amont 19,000+ posts. That's a lot of ask/answered posts to help the WGAN Community success faster. Happy holidays, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| WGAN-TV | How to Create a Matterport Digital Twin of a 400,000 SQ FT Convention Center | Guest: Meidansha Inc. President Daniel Brown | Wednesday, 18 December 2024 | Episode: 234 | www.Meidansha-co.com | @Meidansha Text Me 5 Minutes Before WGAN-TV is Live | WGAN-TV | Daniel Brown with Meidansha: My Journey as a Matterport Service Provider | Guest: Meidansha Inc. President Daniel Brown | Thursday, 7 November 2024 | Episode: 232 www.Meidansha-co.com @Gladsmuir About: Quote: Originally Posted by @Gladsmuir Thank you for the idea. Meidansha Inc. President Daniel Brown has always been generous sharing with the community. Daniel was a guest on WGAN-TV Podcast (above) sharing an amazing, large project. (And, another WGAN-TV Podcast about his journey ...) Also above. Happy holidays, Dan |
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