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'Support' Topics

TitleAuthorPostsLast Post
Insta360 One X2 issue with the Matterport Capture App? Gladsmuir 8 1 yearDanSmigrod (30409): @Gladsmuir I reached out to Insta360 regarding this challenge. Here is the reply: --- Hi Dan, I have carefully reviewed the post and discussed the issue with our service team and tech team. Based on their initial feedback, the Insta360 One X2 has been working perfectly with the Matterport Capture App for a long time already, so this may not be a common issue. To accurately pinpoint the reason for this issue, they would need...
Help in development of SIM-ON, get 85% discount on annual licence Jedrzej 1 1 yearJedrzej (311): Help to make SIM-ON even better by taking part in our crowdfunding campaign: Get our perks and take 85% discount today. Backing us up, you do not risk – since already you get the world's most innovative home operating system on top of Matterport digital twins. You will get your license upgraded with next releases for 12 months. The basic version of SIM-ON was released 3 months ago with...
What is the email address for Matterport Customer Service? ron0987 4 3 yearsron0987 (3047): @DanSmigrod Here is the MP response, Hi Ron, Thank you for reaching out to us here at Matterport Support. The sharpness of the images being taken on the snapshots would depend on what images were loaded on the screen when you clicked on the Camera icon. I would definitely wait until the computer completely loads the image on the screen before taking a snapshot. Webgl is RAM intensive. Make sure to close excessive browser windows and any...
Matterport Support Phone Numbers DanSmigrod 3 4 yearsDanSmigrod (30409): @3dshowcaseuk Can you call and let us know? :cool: Dan
Who has the best Support/Service and why? PeterDornfeld 1 4 yearsPeterDornfeld (4): Hi All, pleased to e-meet you, I noticed that many 360 tour provider are similar from the software. Before deciding which provider I'll be chosing, I try to figure out which of the following 3 has the best service/support and why - Matterport, Nodalview, Eyespy360 For me service is a very important point as I need to rely on the company's support if something isnt working properly or best practices leave open questions. Thanks for...
Matterport Support Prioritizing Phone Calls versus Email Requests DanSmigrod 5 4 yearsbriangreul (684): I guess it's easier for the people to say "I don't know." "We don't support that." and "I can't help you" then it is to respond to an email. :) I think the department name is mis-spelled. Customer Dis-service department. Or the department of who cares. I don't see how they think they can grow the company or revenue. Enterprise customers won't tolerate it for a second. That's why they don't own cameras...
Help with 360 orientation mk4au 11 4 yearsmk4au (58): Thanks, everyone, for the replies. @tresdepro Yes, tried that - several times. @rastas Yes, needs fixing. @eju201 No success for me logging out and back in. @rastas Probably :) @Home3D I once had a similar situation with floors. @JuMP Happens every time, but here is a sample where the 360 symbol is on a tree and the walking man is close to the house. After rotating (over an hour) trying to get the symbols in the right place, I settled for the...
EyeSpy360 support????? realeshots 8 4 yearsPedrotex69 (299): Thank you Ella, but from what i gather they are not even making any conversions, they are just charging me the UK prices, and that is not what I sign for. Thank you for looking into this, all the best, keep safe.
How To Provide Client With Their Own Matterport Hosting Account homefinders3d 2 4 yearsDanSmigrod (30409): @homefinders3d Any reason not to make a profit on hosting, support and maintenance? Please see this related WGAN Forum discussion: ✓ Example of Charging for Matterport Monthly Hosting, Support and Maintenance If you are not charging recurring revenue, you are leaving money on the table. If you do not want to host / or your client(s) want to host, I recommend that you have your clients set up the accounts directly to avoid business...
MPembed support down? 3D4U 7 4 yearsRomainReparage (161): Here is my issue : Labels made on Matterport model appear on the custom map even when they have been disabled (with advanced setting) or deleted (on the Mp model). Also it looks like the ‘Show Minimap Maximized’’ option is not working with custom map. Thanks
MP BS Support / 13-UP ERROR BlueImmersiveMedia 5 5 yearsBlueImmersiveMedia (297): @Photography360 In my case I was cold out. I was in NH shooting. I did just do a scan on the porch (with snow) then moved back inside. Not sure that temp is the reason, but lets hope the error goes away. I think my real concern is the lack of understanding of the error code. Feels shady... Like a revenue play. And, its not like me to go there... but it doesn't feel right. If there is an issue with the camera, I can handle that. No answer...
Payment information "missing" email received from Matterport PWIMAGING 4 5 yearsleonherbert (903): Got the same email
Question of the Day: Do you offer On-Site Matterport Training and Support? DanSmigrod 6 5 yearsDanSmigrod (30409): @Oboldyrev Please do keep us posted on this initiative and I am looking forward to lunch with you :cool: Dan
Matterport communication is second to non htimsabbub23 7 5 yearsleeverdon (335): I had the same issue. I sent Matterport an email, see their response. Matterport Support (Matterport Support) Oct 24, 3:15 AM PDT Hi there, Thank you for contacting Matterport and notifying us of this issue. Rest assured we are looking into this and we apologise for the inconvenience. Kind regards, Matterport. Oct 23, 8:27 PM PDT Hello, Is there a reason why I've received over a dozen emails within an hour regarding my cloud...
Matterport no longer have skilled support staff to stitch models together. leonherbert Jump to first page36Jump to last page 5 yearstejas_mithapelli (32): @Jwbuckl Do you have any insight for me related to my support ticket ? Sorry to say but there still isn't any response from the support team yet.
Question of the Day: Whom is your favorite Matterport Support person & Why? DanSmigrod 5 5 yearsRomainReparage (161): Michel also for the french speaking
Processing "Failed" and taking longer hours jfantin 5 5 yearsjfantin (1733): News from Matterport. I just received news from Matterport tech support: Hello, Our engineering team caught that this was failing, so they processed it on a test processing engine which seems to be resolving the bug your model was falling into. I've moved the model into your account. We apologize for the inconvenience! Best, Christine Matterport Support I have asked about the origin of the problem, so as soon as I receive an explanation...
Matterport color: Am I being too picky? izoneguy 8 5 yearsDanSmigrod (30409): @izoneguy As a WGAN Standard Member, you receive: ✓ FREE! First six months of Cupix Small Plan + Studio Add On Pack (Publish to Google Street View), if you are a We Get Around Network Standard or Premium Member. Dan
Archived Matterport Invoices Integratedman 9 5 yearsDanSmigrod (30409): @Integratedman Exactly the note that you would hope to receive: both action and tone. Kudos Matterport for acknowledging problem; apologizing and offering a solution. Dan
Matterport March Billing Delayed to Transition to New Account Features DanSmigrod 1 5 yearsDanSmigrod (30409): Grab from email received Hi All, Matterport writes: "Major updates to manage your team, monitor your bill and usage, and manage your subscription in Cloud will be released to all customers before March 11, 2019." More info: Matterport Website Your thoughts? Dan ...
Matterport Support? MarkCantu 3 6 yearsleonherbert (903): I generally call them. Even if they don't answer, they will get back to you pretty promptly just leave a message of course :)
Matterport: Ask the Matterport Experts Live! DanSmigrod 1 6 yearsDanSmigrod (30409): Hi All, I :heart: that Matterport now offers a live webinar to ask for help. Here's the link to the Thursday, 3 May 2018 Ask the Matterport Experts Live webinar. (Below is from the Matterport User Newsletter today (Wednesday, 25 April 2018). Learn something cool from this webinar or have follow-up questions, feel free to crowd-source the answers among the WGAN Forum Community. WGAN-TV would be happy to simulcast Matterport Experts...
Re-Uploads no longer show individually VTLV 1 7 yearsVTLV (2885): I recently made a couple tours and uploaded them to the server. Later, I made alterations to make my models and re-uploaded them. In the past, I would have a separate upload for my 1st uploaded model. In some cases, I could edit that model up to 4 times and have 4 or 5 of the same model uploaded to the Matterport server using a similar name. This week, my models were simply replaced to only be one unit on the server. What changed? I...
Matterport Adds Live Chat: Sales & Support? DanSmigrod 7 7 yearsMetroplex360 (9436): Kudos to Matterport for adding another great resource. The answer provided by support was excellent.
Matterport Support Response Time: Benchmark DanSmigrod 21 8 yearsDanSmigrod (30409): The Matterport Newsletter today (Wednesday, 14 December 2016 included this item) ...
Email To Sales intended for support hometakes 7 8 yearshometakes (1134): @dansmigrod Its a 10 minute rant. PM me with your email address. I would rather send it to people that request it on this forum than to post it on the forum. If anyone wants me to forward it to them too, just pm me with your email address. All I ask anyone that I send it to, is that you dont forward it to anyone.... I'll know, as I got a stat counter on it!
Matterport Holiday Customer Service Hours DanSmigrod 5 9 yearsStevenHattan (1513): TRUTH. I've never once contacted Matterport Support for anything.
Workshop LeeBlackston 5 9 yearsGlenda (220): Oh, I thought you had already added them as collaborators ...