Uh oh matterport?21243
 WGANStandard Member New York City |
3dVuz private msg quote post Address this user | |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3dVuz WOW! Thanks for sharing. How does this affect you? Dan |
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 FounderNail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| uhoh indeed.have you tried to put matterport url in MLS description? or your site's url (seeing you are not the agent?) this move is like being dead and you think you are getting a nice casket and service and you get cremated. Now comes the future of hosting them anywhere or use an up and comer who makes the dame feel but on another platform |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3dVuz @GlennTremain I would like to think that someone at CoStar may this (very bad) decision without consulting anyone at Matterport (about the impact on Matterport Service Provides) and that, I believe, this problem will get reversed (and hopefully quickly). I could imagine that Zillow will fight back with a law suit. Hi All, How is this news affecting you? Best, Dan |
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MeshImages private msg quote post Address this user | |
| We see that Costar is using Matterport as a tool for competition between listing platforms. Not good for the technology and not good for Matterport. I bet we will see agents moving back to 360s to be more flexible with their listings. | ||
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yannik private msg quote post Address this user | |
| So, am I reading this right? They want to, eventually, restrict MP tours in listings to their own properties? To agents in the US: Is this bad? Do you just have the tours embedded in the listings? I don't think this change will come to Germany, because CoStar does not have any meaningful site here. Even if, the way we use or embed tours in the marketing flow, it wouldn't affect us that much. But I wonder if these are the early signs of serious corporate mismanagement. I don't think MSP in the US will be too happy that their product/service of choice just became the worse option for agents. And if that is the case, Matterport's arguably already bad revenue/profit would further decrease, which then will trigger a whole cascade of divestment by CoStar. |
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 WGAN FanCLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| CoStar nor Matterport have really put much thought into Matterport Service Provides/shooters outside of shooting directly for them at a highly discounted rate. While I still shoot a fair clip of Matterport tours I also shoot Zillow's 3D Home tours on all improved properties If CoStar/Matterport were smart they'd introduce a Matterport lite tour option and make this free on all improved properties on Homes.com & Apartments.com |
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Founder Nail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| @DanSmigrod tortious interference for sure | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @lilnitsch The CoStar Founder has spoken publicly about Matterport as a stand alone business and making Matterport tours ubiquitous. Seems like this news will have the opposite effect. I can't imagine has this decision was made. @lilnitsch, like you said, expand use of the tours. Quote: Originally Posted by @GlennTremain Yes. Seems obvious that there will be litigation, if CoStar does not roll this back quickly. Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3dVuz Can you post the link to the Terms of Service quoted in the StreetEasy graphic? Thanks, Dan |
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Founder Nail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| welcome to the costar employee meeting.....right hand? meet left hand :-) | ||
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WGAN Fan CLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
Placement also appears to be a pay to play ~ I did a quick audit in my area and while there were many homes with a Matterport tour they all just appear with a small 360 icon below the images to show up in the image real appears to be paid placement. |
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WGAN Fan CLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
 https://www.homes.com/property/17056-s-lazurite-dr-coeur-dalene-id/7b45s059m6hwr/ |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3dVuz @GlennTremain @lilnitsch @yannik I have reached out to Matterport for an official comment. Hi All, How does this news affect you? Best, Dan |
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Founder Nail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| I'm going to make a video for my clients to send to their sellers o inform them and let them know we keep them posted as things progress. when done I'll upload a generic version so anyone can use | ||
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Buster6070 private msg quote post Address this user | |
| Has everyone else received an email? I can't find one in my inbox and my clients listing are already missing Matterport scans. This is insane. Clients are going to demand refunds or rescans with Zillow 3d tours. Either way I'm out of large chunk of change or time trying to rescan properties. No heads up? No warning? This is the dumbest thing I've seen a business do. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
 eBlast received at 12:36 pm ET on Monday, 20 October 2025. Quote: Originally Posted by @GlennTremain Nice of you to upload a generic version so that any one can use. @Buster6070 Thank you for the insights. Hi All, I just received this eBlast from Inman (above). Inman (20 October 20250 Zillow removes Matterport 3D home tours from its sites The portal was notifying agents Monday that CoStar declined to renew Matterport's API agreement with Zillow, leading the portal to remove Matterport 3D tours from its site How is this news affecting you? Best, Dan |
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Buster6070 private msg quote post Address this user | |
| Just got off the phone with Matterport. They don't even know what's going on. The first person who sounded like they were indian didn't have an answer and after being placed on hold tried to give me some canned response about an ongoing lawsuit. I asked to to talk to a manager and was escalated to level 2 support who was american and just as in the dark. Said she had just heard from her previous caller about it and was drafting an email to upper management asking what was going on. I've reached out to my clients and explained whats going on and encouraged them to call Zillow as well. The more noise made all at once, the more likely a resolution is reached in the next 24-48 hours. It actually worked out perfect because one of my larger clients is at the eXp conference in Florida. Word will spread quickly now someplace where their are a [redacted] ton of agents. The sad thing is this type of business decision kills trust. I told the Matterport agent after my subscription is up I'll have to seriously reevaluate my plan. The way this was handled makes it impossible for me to sell their service knowing that with a flip of the swith the product could dissapear. This type of broken trust isn't something that's easily forgotten even after corrected. |
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viewmyspace private msg quote post Address this user | |
| I know this seems bad, but this doesn't restrict it from being shown with the listing as a whole via a generic link like any other so called "virtual tour" like slideshows and such. Its a shame to lose its cushy spot, but its not like anyone can claim that the URL is no longer accessible at all on Zillow. Hopefully Homes.com makes some good marketing calling out the Zillow-not-so-3D-tours in a mockery now that they have finally put Matterport on the advertising spotlight since CoStar took over. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, The following is from this related WGAN Forum post: Changes to Matterport 3D tours on Zillow Dan --- Quote: Originally Posted by @leeverdon Quote: Originally Posted by leeverdon |
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 Co-HostWGAN-TV Podcast Suisun City, California |
SparksMediaGroup private msg quote post Address this user | |
| I posted this on the MOUG facebook group. Zillow has a product it offers... Matterport is a company.... why are people getting mad at Matterport for not renewing an API. This isn't stopping anyone (agents) from putting a matterport URL on Zillow just as they can currently with other tour providers (matterport competitors)... i'm not understanding the outrage, if i'm missing something let me know. |
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Buster6070 private msg quote post Address this user | |
Quote:Originally Posted by SparksMediaGroup@SparksMediaGroup The frustration is puttings a text url in the description could get lost in the shuffle. Very few people read the verbiage all the way through. You want to catch peoples attention right off the bat. Having the vitual tour as the second icon accomplished that. Plus just putting a text link doesn't show up on zillow as including a vitual tour in map mode. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, Here is a must read new story on this topic: Real Estate News (20 October 2025) Zillow pulls Matterport tours from listings, blames CoStar The portal said CoStar, which acquired the 3D tech in April, did not renew Zillow’s Matterport agreement — but CoStar says that’s not the case. There is a lot to unpack in this article about what is happening and why. While I have not hear back from Matterport (as of 5:15 pm ET Monday, 20 October 2025), I could imagine that they are as surprised as we are. From the Real Estate News article: CoStar last updated its terms and conditions on media rights on Sept. 29 [2025]. The T&Cs state that "CoStar Group Media may not be used or displayed on any third party platforms, websites, or listing services that compete with CoStar Group's products and services," but they do not mention restrictions on the use of Matterport tours specifically. "If Zillow is removing Matterport Spaces from its website, that is a decision Zillow made unilaterally to the detriment of their customers," according to the CoStar spokesperson. Source: Real Estate News Your thoughts? Best, Dan Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, List of media articles on this topic: ► Real Estate News (20 October 2025) Zillow pulls Matterport tours from listings, blames CoStar ► HousingWire (20 October 2025) Zillow pulls Matterport tours from its listings ► RisMedia (20 October 2025) Zillow Removes All Matterport Tours Amid Escalating Dispute With CoStar ► Inman (20 October 20250 Zillow removes Matterport 3D home tours from its sites ► WRE News (20 October 2025) CoStar’s Matterport 3D Home Tours Removed from Zillow’s Platforms Find more? Please post to this WGAN Forum discussion. Best, Dan P.S. Please see related WGAN Forum discussion: ► Changes to Matterport 3D tours on Zillow |
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Buster6070 private msg quote post Address this user | |
| @DanSmigrod Thought, is both are to blame. Two multi billion dollar companies having a pissing match while small business owners take the brunt of the punishment financially and time wise. I subscribed to Matterport annually during their last price hike, I'll be seriously reevaluating that when it expires. I use Aryeo for my backend, that too will be under strong reevaluation during the holidays for a move to RelaHQ. I can't escape somethings, but I can control how my money is spent. I blame Costar because they didn't renew the API with Zillow and their ToS make it sound like Matterport can't be used on other sites. Again this is a multi billion dollar company who charges a premium for their service and equipment. They should make damn sure they dot their I's and cross their T's so their clients aren't left in the dark. I blame Zillow because they were the only party aware of what they were going to do today. They should have had a massive email campaign to all registered agents warning about this and encouraging them to reach out to their photographers to call Matterport and settle this before service interruption. No one seems to be the least bit concerned about the actual service providers and the jam they've put us in. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Buster6070 Quote: Originally Posted by Buster6070 Well said! Dan |
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Co-Host WGAN-TV Podcast Suisun City, California |
SparksMediaGroup private msg quote post Address this user | |
| What am I missing... “While media created by CoStar Group explicitly for use on our platforms is proprietary, Matterport customers can share their Spaces anywhere, including on Zillow,” the spokesperson clarified. Additionally, CoStar claims that Zillow has not used the Matterport API feed “for years,” and that CoStar not renewing the API agreement does not have any impact on “Matterport’s customers’ ability to share Spaces.” “If Zillow is removing Matterport Spaces from its website, that is a decision Zillow made unilaterally to the detriment of their customers,” a CoStar spokesperson wrote in an email. “CoStar Group sued Zillow because it was infringing on CoStar Group’s copyrighted photographs, on a massive scale. Having been caught red-handed, Zillow is now playing games to stir up customer confusion and divert attention away from its many lawsuits. In addition to diverting leads and banning listings, this is yet another example of how Zillow is harming agents and consumers.” Sounds like people should be mad at Zillow and not Matterport. |
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Co-Host WGAN-TV Podcast Suisun City, California |
SparksMediaGroup private msg quote post Address this user | |
| An email just came in from Matterport: Dear Valued Customer, We are writing to correct the intentional misrepresentations that you may have heard Zillow spreading regarding Matterport Spaces. Most importantly, as a Matterport customer, you can continue to share your Matterport Spaces anywhere, including Zillow. Neither Matterport’s nor CoStar Group’s media licensing terms have changed. If Zillow is removing Matterport Spaces from its website, that is a decision Zillow made unilaterally to the detriment of their customers. We recommend reaching out to Zillow directly. While media created by CoStar Group explicitly for use on our platforms is proprietary, Matterport customers can share their Spaces anywhere. We understand that Zillow has made reference to a terminated API agreement between Matterport and Zillow. That is a complete red herring, and unrelated to Matterport’s customers’ ability to share Spaces. Zillow knows this but chose to spread a falsehood anyway. The truth is that Zillow is desperately trying to divert attention from the slew of lawsuits it is now facing, brought by a brokerage, consumers, the FTC, State Attorneys General, and CoStar Group. Zillow is now playing games to stir up customer confusion and distract from its mounting legal troubles. In addition to diverting leads and banning listings, this is yet another example of Zillow harming agents and consumers. We regret that Zillow’s actions have caused you any inconvenience, and we look forward to continuing to work with you. Sincerely, Matterport Leadership Team |
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Founder Nail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| Misinformation all over? zillow hasnt taken off matterort, just doesnt have premium placement? https://www.zillow.com/homedetails/5225-White-Oak-Ave-APT-1-Encino-CA-91316/19939796_zpid/ this property still has matterport but just not at the top like it was. you have to scroll down to facts then click on virtual tour link so if this a goof then ok, but if its just zillow not giving premium placement then Zillow is justified to do this and someone (or 2 or 3 other writers) is misrepresenting things to get panties in in a bunch the story should have been "costar didnt renew premium placement license" This costar screwing with public opinion with pulling ts use of matterport on anything other than costar owned properties I'll check other listings |
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 WGAN Fan Club Member Gilroy, California |
Dataventurer private msg quote post Address this user | |
| Hey, let's join the party here! I'm bringing hard data that I hope can help you sort things out. I just accessed the MLS in my area in south Santa Clara County in California (I have a Coldwell Banker agent's license and pay for membership to the local MLS). I did a search on Area 1, which includes Morgan Hill, Gilroy, and San Martin. There is a report in the MLS that can display the media links that listings are using. These links include various media types: 360 tours, videos links, links to single page websites. I opened on Zillow almost every listing that had a Matterport link displayed in the MLS media section, about 20 properties. There are eight media fields provided by my MLS and agents stick the Matterport link in various locations on that form that I checked. NOT ONE LISTING DISPLAYED ANY DIRECT LINKS TO A MATTERPORT TOUR. You know that the Matterport tours have been featured at the top of the Zillow listing pages next to the hero photo. I didn't see any tours displayed on those Zillow listings that have Matterport links in the MLS! I thought, "Maybe Zillow is putting the Matterport link down in the Facts and Features Interior section where they usually list up to five links to offsite media". NO MATTERPORT LINKS WERE SHOWING ON ZILLOW! Even when the Matterport links were put in the specific MLS field that Zillow had identified a couple years ago as the first place they look for a 360 tour link. I checked some of the listings on Redfin - and the Matterport tours were showing up there on all of them! My quickly-formed opinion from this research: Zillow is NOT displaying Matterport tours via direct links on their website any longer. The only way to display a Matterport tour on Zillow is to put it into a off-platform single page property site where the link to that page is accessible down the Zillow listing page as a text link in the Facts and Features Interior section. Lucky for me, I only have been providing Zillow 3D Home Tours, which continue to be featured at the top of the Zillow listing page, along with the 2D floorplan they supply for free. |
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