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Pro3Pro3 Problems

Urgent: Matterport Pro3 Camera won’t power up18330

Sdoughtie private msg quote post Address this user
Pro3 came on as usual. Then it had 3 dots on the screen. Then it went black. Now the camera won’t power up.

The matterport website is unhelpful. Any ideas?
Post 1 IP   flag post
WGAN Standard
Member
Birmingham, Alabama
rko1 private msg quote post Address this user
Do you have a second battery? - process of elimination.
Post 2 IP   flag post
Sdoughtie private msg quote post Address this user
yeah, tried that also
Post 3 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
This exact thing happened to me the other day. I couldn't get my camera to turn on. That day, it was minus 10 degrees Fahrenheit. The pro 2 was notorious for having issues in cold weather, so I assumed it was the same thing. I took the camera inside my job site instead of trying to start outside. Same thing. It would not start. I changed batteries and hugged my camera to warm it up quicker. Did that for about 10 minutes and then it started. So, are you trying to start it in cold temperatures?
Post 4 IP   flag post
Sdoughtie private msg quote post Address this user
no, it's in the 50's
Post 5 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Sdoughtie

Does the Pro3 battery snap in place such that it is making contact correctly?

Dan
Post 6 IP   flag post
Sdoughtie private msg quote post Address this user
yeah, I think I may have to send it back. It’s under warrenty. I’ll give MP a call tomorrow.
Post 7 IP   flag post
Sdoughtie private msg quote post Address this user
I tried it again in a dimly lit are. The screen lights up but nothing else. Just lit but blank.

UPDATE: I just left it on and it cut off by itself at some point. Decided to turn it back on again and now it's working... Very strange.

I'm still going to call tomorrow to find out what the three dots were and why it would do this.
Post 8 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Sdoughtie

Thank you for the update. Glad to hear that your Matterport Pro3 Camera is working again.

Please let us know what Matterport says and if you decide to send it back for repair or swap.

Best,

Dan

P.S. WGAN Forum discussions tagged: Pro3 Problems | Pro3
Post 9 IP   flag post
Sdoughtie private msg quote post Address this user
MP tech support can not answer a simple question: What do the 3 dots (ellipses) mean on the Pro3 screen?

It’s really unbelievable!
Post 10 IP   flag post
104195 10 10
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