Urgent: Matterport Server error code 3???!!16609
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Jrphoto private msg quote post Address this user | |
| Hi all, The capture app is refusing to upload a couple of jobs - I'm getting a "Server error Code 3" message. Any help appreciated. Best regards, John |
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 WGAN FanClub Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
@Jrphoto I'm sure you already know & this and tried it: update app if needs it - restart iPad - reset wifi router - cross your fingers - retry. |
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Jrphoto private msg quote post Address this user | |
| @GETMYVR Thanks for response. Tried all of the above, I also tried to upload a different job on a separate iPad, same "Server Error Code 3". Also tried to re upload a model that had previously been submitted successfully - same issue. Rebooted router and uploaded using 4G cellular, same issue. Matterport haven't offered a solution yet apart from the obvious rebooting etc. |
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Jrphoto private msg quote post Address this user | |
| Problem solved! Simple solution - Signed out of my Matterport account on each of the devices and logged in again, all working fine now. Many thanks John |
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| @Jrphoto could be a path error, have you tried logging out of your account on the app then relogging in?? | ||
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Jrphoto private msg quote post Address this user | |
| @GETMYVR Just did that and it worked! Thanks for your help. |
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