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Matterport IncidentProcessingStatus UpdatesUrgent

Matterport Incident: Models Processing Slow - 11:52 am ET Tuesday, 7 Dec 2116034

WGAN Forum
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DanSmigrod private msg quote post Address this user

Matterport eBlast received 11:52 am ET Tuesday, 7 December 2021

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Matterport Status Screen Grab | 11:53 am ET Tuesday, 7 December 2021

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Chemistrydoc private msg quote post Address this user
@DamSmigrod

And error - laden as well. I just got notification that a model was ready, and tried to open it. Got numerous error messages instead.

Keith
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WGAN-TV Podcast
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DanSmigrod private msg quote post Address this user
@Chemistrydoc

Ugh!

Matterport Status page still showing the slow-down, as of 1:43 pm ET

Dan
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WGAN-TV Podcast
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The Verge (7 December 2021 - Noon EST) An Amazon server outage is causing problems for Alexa, Ring, Disney Plus, and others

Hi All,

I could imagine Amazon's challenge is affecting Matterport (since Matterport uses the Amazon Web Services (AWS) for hosting/processing.

Problems with some Amazon Web Services cloud servers are causing slow loading or failures for significant chunks of the internet. Amazon’s widespread network of data centers powers many of the things you interact with online, including this website, so as we’ve seen in previous AWS outage incidents, any problem has massive rippling effects. People started noticing problems at around 10:45AM ET.

Source: The Verge

Best,

Dan
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WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user

Matterport Status eblast received 11:05 am ET Wednesday, 8 December 2021

Hi All,

Good news ...

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Incident resolved
This incident have been resolved. We are re-queuing the affected models, so that they will be processed. Thank you for your patience.


Source: Matterport Status Report eBlast (above)
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Dan
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