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Capture AppCrashingQuestion of the Day

Question of the Day: Updated Matterport Capture App causing Pro2 Crashing?11821

WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

The WGAN Forum Question of the Day for Wednesday, 6 May 2020:

If you have updated to Matterport Capture App (Version 4.0), is it causing your Matterport Pro2 3D Camera to crash?

Best,

Dan

P.S. This WGAN Forum Question of the Day was inspired by this post in this WGAN Forum discussion:

Quote:
Originally Posted by mcuddy
Lots of people have been complaining about crashes even just using Pro2 since this weeks update of capture.
Post 1 IP   flag post
Ultimated1228 private msg quote post Address this user
I had a brief problem with the app yesterday, but I restarted the camera/app and it went smoothly from there.
Post 2 IP   flag post
Garnetwest private msg quote post Address this user
Yikes...got 3 jobs lined up for tomorrow. Should I wait to do the update? Any added features?
Post 3 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Garnetwest

I would hold off updating the Matterport Capture App 4.0 until the Community gets clarity that bugs, if any, have been fixed.

Dan
Post 4 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Garnetwest

P.S. Congrats on your 3 jobs tomorrow. That's great!

Dan
Post 5 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
I used the new update today - 2 crashes
Post 6 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
But I have been averaging 1-2 camera crashes a day before the update - so nothing new!
Post 7 IP   flag post
scoopix private msg quote post Address this user
Can you go backwards to the old app after update
Post 8 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
I don't think you can go backwards. I have had about 10 crashes today. But my other photog didn't have any. He is using an older iPad mini...4th gen I believe. I'm using Ipad pro 1st Gen.
Post 9 IP   flag post
Garnetwest private msg quote post Address this user
I tried to hold off on the update before my scan jobs today. Unfortunately the Capture App updated on its own to 4.0.0 That said, I didn't have any issues with either the App or the Camera all day. No crashes, no alignment issues, no upload issues. I'm using a iPad (6th Gen.) with 128 GB. I have NOT updated the firmware for the camera, even though the prompts are there for me to do it. So I'm not sure if that has anything to do with it....but so far no issues.
Post 10 IP   flag post
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