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MPembedSupport

MPembed support down?11434

3D4U private msg quote post Address this user
For some of my clients I use the extra functionality of MPembed. I ran into some issues and have tried to contact their support multiple times now. First attempt more than 10 days ago. No response yet. Maybe because of the COVID situation.

Is there anyone on this forum who knows what is going on there? Or who has more direct contacts?

I want to use MPembed for a big assignment but now I am not sure because of the radio silence.
Post 1 IP   flag post
denlee private msg quote post Address this user
I sent a support question a few days ago also. I was asking how to get the controls to display (at the bottom left) while the tour is playing.

Post 2 IP   flag post
PeterWolf private msg quote post Address this user
I always got Chris Hickman on Facebook Messenger. Usually he replied within 24 hours. I don't know about nowadays.
Post 3 IP   flag post
Paris
RomainReparage private msg quote post Address this user
no answer here too
Post 4 IP   flag post
virtualpro private msg quote post Address this user
What are the issues you are having.
I will try to reach out.
Chris is an RCE member with me
Post 5 IP   flag post
3D4U private msg quote post Address this user
GraQuote:
Originally Posted by virtualpro
What are the issues you are having.
I will try to reach out.
Chris is an RCE member with me


Great. See PM
Post 6 IP   flag post
Paris
RomainReparage private msg quote post Address this user
Here is my issue :
Labels made on Matterport model appear on the custom map even when they have been disabled (with advanced setting) or deleted (on the Mp model).


Also it looks like the ‘Show Minimap Maximized’’ option is not working with custom map.

Thanks
Post 7 IP   flag post
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