Urgent: Matterport camera connection to app10358
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Ghagendorf private msg quote post Address this user | |
| Hello, I was scanning today and then lost connectivity between the camera and the app. The camera shows connected, the iPad shows connected, but the app does not show connected. I rebooted the camera and the iPad and the app each about three times. I even tried to see if it would show connected on my iPhone app but it does not. Any suggestions before I send it out for repair? I left a message at Matterport support. | ||
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 WGAN ForumFounder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Emergency Checklist for Matterport Capture App https://www.wegetaroundnetwork.com/topic/4713/page/1/emergency-check-list-matterport-capture-app/ Anything on this checklist helpful? Dan |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Please see this potentially related discussion... https://www.wegetaroundnetwork.com/topic/10310/page/1/urgent-msp-needing-a-camera-in-chicago-now-camera-stopped-working/ Dan |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf these WGAN Forum discussions are tagged: urgent https://www.wegetaroundnetwork.com/tag/urgent Anything helpful here? Dan |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Do you have the latest firmware update? Do you have the latest iOS update? Dan |
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Ghagendorf private msg quote post Address this user | |
| I thought so but when I got home I saw that there is an update. However, I can’t get it processed because the camera won’t connect to the app. | ||
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf WGAN Emergency Matterport Camera Loaner Program https://www.wegetaroundnetwork.com/topic/8341/page/1/urgent-my-matterport-camera-failed-we-will-loan-you-our-matterport/ Dan |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Another option might be buying an Insta360 One X at Best Buy if you have a shoot before you can get the loaner or while you are having your Matterport camera serviced. Dan |
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Ghagendorf private msg quote post Address this user | |
| Hmmm, that might work. I am supposed to scan for a new relator client in the morning. Does the Insta360 have as good of quality as a Matterport Pro 2 camera? I guess I could try the Insta360 and if the relator isn't happy with it I can offer to re-scan with the Pro 2 camera. |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Search the tag: Insta360 One X for examples. Ricoh Theta Z1 quality will be better than Insta360 One X; if you can find one locally. You and I can tell the difference between Pro2 versus Insta360 One X: agent may not notice a difference. Matterport can not do floor plans from Insta360 One X or Ricoh Theta Z1. Dan |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Another option would be to engage a competitor and/or rent a camera from a competitor. Dan |
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Does Amazon offer 1-hour delivery in your area? Dan |
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Ghagendorf private msg quote post Address this user | |
| I'm not sure. I'm checking on availability. | ||
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Ghagendorf private msg quote post Address this user | |
| I thought about asking a competitor to rent me their camera but I don't personally know any in the Houston area. I guess I could call around using your network info on your website. | ||
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WGAN Forum Founder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Ghagendorf Please let us know how you get Monday’s job done and what Matterport says about your camera. Dan |
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9thsensevisuals private msg quote post Address this user | |
| This happened to one of my cameras last weekend. I tried everything, but the only solution is exchanging it via matterport. It's part of an issue with one of the beta firmware updates. Sorry! |
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