Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 713 Unique Visitors
9,032 WGAN Members in 148 Countries
Last 30 Days: 38,564 Page Views | 18,538 Unique Visitors | 37 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
Matterport 2019 New PricingPricing

Buyer Beware: The Matterport Starter $9.99 Account9856

sbl110 private msg quote post Address this user
I'm closing my business, but have some hosting obligations that extend in to September. Rather than pay $49.99/month to host a handful of spaces for two more months, I thought I'd be clever and open a starter $9.99 account, transfer some spaces to it, then when the time came, offer to extend the hosting, or transfer the spaces to my clients -- assuming that they want to open a starter account. I should save $80.00.

Well, I found out that you can't transfer a space once it's in the starter account! You can archive it, but transferring to another account is not an option. As I type this, I'm on a chat with Tim from Matterport tech support. I'm hoping that he can reverse the process. He said he would try.

Prior to opening the starter account, I did inquire about creating spaces and the word is that you can't use the Pro2 camera. Seriously? How hard would that be?

Ok, Tim just texted that he successfully moved the spaces back to my basic (classic) account. Good news/bad news. I guess I'm stuck paying more than I need to. Many thanks to Tim. That's the one thing I'll miss about Matterport, the tech support team. They've always taken care of things.

Scott
Post 1 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
Sorry to hear you have decided to shut down your business.

They actually mention that you cannot transfer them out from a starter account at https://support.matterport.com/hc/en-us/articles/360000296927-Matterport-Price-List#matterport-cameras-0-0

3D models can be transferred into Free and Starter accounts but cannot be transferred out to other accounts.

However I cannot say if that note was there from the beginning or they added it recently.

I do remember that the note that you can transfer Matterport cameras spaces into this account has been there from the beginning.
Post 2 IP   flag post
mori private msg quote post Address this user
That note was there right from the beginning. Also the limitations that you can not use a MP Pro cam in these accounts.
Post 3 IP   flag post
3SixtyNow private msg quote post Address this user
If you want a tour shot with a Pro camera you need to hire someone to shoot and process it. Then it can be transferred to your starter account. But, it's stuck there forever.
Post 4 IP   flag post
sbl110 private msg quote post Address this user
Thanks for the replies. I thought I read the entire disclaimer for the starter program. Apparently not. Now I just need to find a buyer for my equipment.

Scott
Post 5 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
Put it online for sale, that how I have got mine barely used and saved 20% from a brand new price. Probably even more as I got a tripod and a pelican case with it.

I check sometimes ebay to see if they are still in demand and I have seen people bidding on them.
Post 6 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
New! Buy-Sell Used Matterport Cameras (and Related Gear)
Post 7 IP   flag post
101436 7 7
This topic is archived. Start new topic?