Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 713 Unique Visitors
9,032 WGAN Members in 148 Countries
Last 30 Days: 38,564 Page Views | 18,538 Unique Visitors | 37 New Members
We Get Around Network Forum
Quick Start | WGAN Forum
Processing

Matterport processing grumbling again7616

WGAN Standard
Member
Saugatuck, Michigan
fotoguy private msg quote post Address this user
I submitted a tour last night [Thursday, 9 August 2018] that was fully uploaded at 10 pm. It's now 7:30 am and it's still processing. MP really needs to do something to upgrade their system for faster turnaround. Of course, support doesn't up until noon my time.
Post 1 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@fotoguy

While you are waiting, make one small trim change so that you can submit the model again. (Matterport does not charge more for reprocessing the same model.)

Perhaps it was just a hiccup on the first one submitted ... worth a try.

(Please do let us know what Matterport Support says.)

Best,

Dan
Post 2 IP   flag post
Bryan private msg quote post Address this user
same for me, been waiting for 25 hours now. it was a re-upload. first upload took around 14 hours of processing. any updates?
Post 3 IP   flag post
101429 3 3
This topic is archived. Start new topic?