Do you use a live operator to take messages?6955
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 WGAN ForumFounder and Advisor Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, If you do not pick up the phone, do you have your calls go to a live operator service? If so, why? Best, Dan |
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 WGAN BasicMember New Brighton, PA |
frstbubble private msg quote post Address this user | |
@DanSmigrod Wow, do you always read people's mind? This post is so related to the one I'm about to make. |
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Snap private msg quote post Address this user | |
| I use an answering service at the moment. It’s cheap, it comes off like you’re a large company and there’s always someone answering the phone which is important. Especially in real estate, realtors are very time sensitive so a missed call usually means missed work. I have had problems though, these companies usually have anywhere from 16-60 operators so there’s no consistency on the level of service. Some operators have not realized I am the owner when someone asks for me, think I was a man because of my unusual name, cold to the customer or sound too automated. If you can afford to hire an individual I would go that direction for sure. A positive first impression is paramount with initial contact and will set the tone for the clients’ overall experience. | ||
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