|
kaybaum private msg quote post Address this user | |
Hello! I have a new client who likes the 3D tour I have done on a home he is about to list, with 2 exceptions. He says the top floor looks blurry (out of focus), & he thinks the colors are washed out (especially the color of the ocean through the window). He wants me to re-scan the top floor later in the day, closer to sunset, to hopefully get richer colors inside & out. This home is on the east coast & I scanned the top floor at about 3pm. Has anyone had either of these complaints before? Any suggestions are welcome! Here's the link: Thank you! |
||
| Post 1 • IP flag post | ||
 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @kaybaum Yes. I agree with your client about colors are washed out; plus, I suggest scanning the outdoor patio: that's the money shot to sell this home. Scan the 3rd floor when the camera will not see the sun. (Clouds do NOT block the sun.) Ideally, scan the last two outs before sunset. Scan the interior of the 3rd floor first and scan the terrace in "golden" hour. To re-scan the top floor: 1. Duplicate the model on your iPad 2. Using the duplicate model, do NOT delete any scans 3. Start scanning at a point least likely that the environment has changed. 4. If challenge, getting the first re-scan to attached, set the tripod to its lowest level 5. Re-scan the entire 3rd floor, including the terrace (keep doors open at all times): scan terrace last 6. In Matterport Workshop, Hide original scans on the 3rd floor Okay? Dan P.S. ... ✓ Pro Tips: When the View Outside is Everything |
||
| Post 2 • IP flag post | ||
|
|
kaybaum private msg quote post Address this user | |
| Dan, thank you so much for the tips! I will definitely do those things when I go back tomorrow evening. Do you have any suggestions for his concern over the blurriness of the video? (Not that I necessarily agree with him on that, but I would like to try to address his concern nevertheless.) He wondered if it could be the difference between scans taken with the tripod on carpet vs. hardwood flooring. Ever heard of that before?? Also, I attached the wrong link above. Sorry about that. Here is the correct one: |
||
| Post 3 • IP flag post | ||
|
WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @kaybaum Running out the door to pick up family at the airport. Hopefully, other forum Members can answer your question ... Dan |
||
| Post 4 • IP flag post | ||
|
WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @kaybaum I do not see blurry ... I would manage the client’s expectations that this is the quality of the images. The dollhouse is incomplete in places because the camera could see the sun. For example, the outside deck it looks like the camera is in the streak of sunlight and in the bedroom the light pours in from the window. Going forward, try using a compass when shooting so that you know the pass of the sun and can scan where there is no sun. This will immediately improve dollhouse view and likely reduce both scan failures and the extra mesh data that you see in some places. Dan |
||
| Post 5 • IP flag post | ||
|
justinv private msg quote post Address this user | |
| @kaybaum Awesome house! Just as @dansmigrod stated set expectations before you scan. Unfortunately, this tech isn’t perfect. It will look good but it’s real purpose is to get more people through the house without really going through it! It could have been the reflections off the wood and the camera dropping ISO to balance it giving washed out colors. It might be just outside light with all windows. It could be processing. Who knows? I saw a house the other day with tan walls that were actually yellow. Do you know if your cameras firmware is up to date? The reason I ask, is more than 50% of your 360s have stitching errors. Once again, just a guess but it might be bright sunlight, processing, etc. One more tip to add to Dans list, when you go outside to billards room, you had door closed but opened it two steps before you arrived it opened. I would have scanned another spot closed and when they step on that spot, it opens. You did a great job either way! |
||
| Post 6 • IP flag post | ||
|
|
justinv private msg quote post Address this user | |
   |
||
| Post 7 • IP flag post | ||
|
|
justinv private msg quote post Address this user | |
| Here is an example of what I am talking about with the door. Go to the door slightly to right. |
||
| Post 8 • IP flag post | ||
|
|
kaybaum private msg quote post Address this user | |
Thank you both so much for the feedback. I noticed the stitching errors too, but I believe the firmware is up to date. I will check this morning to verify. If it needs to be updated, would that have any effect on rescanning the top floor later today? I wouldn't want to do anything that would cause potential misalignment or no alignment errors. And Dan, I agree with you. Sometimes new client expectations are more in line with still photo quality rather than the wow factor that comes with the ability to walk through a home 24/7! Wish me luck!  |
||
| Post 9 • IP flag post | ||
Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
| @kaybaum As far as I'm concerned, the Matterport Tour looks well balanced, despite being a bit darker than you would like. I'm PM you the e-mail to Matterport's top customer support person who might offer more insight. Concerning the stitching issues -- this can happen if the tripod moves -- or as other people have mentioned, if the camera falls out of alignment internally. Matterport's tech team can analyze the data from your upload to see if the disparity delta is off. Their cutting edge processing will CORRECT the data for the 3D model when processing, but it can leave imagery with stitching issues. They can find out if your camera is off. Honestly, I wish the 'DD' was accessible via their REST API (in other words, to developers who like to peek behind the scenes). I'd love to make a simple tool that would allow people to check the status of their Matterport over time. Again, not everyone's Matterport cameras start to misalign -- but just like with computers and silicon wafers -- there is variance on EVERYTHING -- nothing is EXACTLY perfect. Software is in place to normalize things. Most computer CPUs run at different speeds even when they are all the same processor -- it's strange -- they are usually quite close as they have the same bits and bobs in place -- but ultimately its software that normalizes things. |
||
| Post 10 • IP flag post | ||
|
Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
| BTW - in order to not sound silly, I realize I mentioned that tripod movement can cause stitching issues. I recognize that it seems unlikely that this would consistently happen over a large number of scans -- so I wanted to explain further -- I've had tripods wherein a leg becomes just loose enough to slowly cause the leg to move just slightly enough to go unnoticed for several scans before I realize that I'm not level. 30 minutes later, I realize that I need to tighten my silly tripod leg and have to make the hard choice of rescanning to be safe, or crossing my fingers. I'm not saying that this happened here - just listing a possible reason for misaligned images over a span of scans. |
||
| Post 11 • IP flag post | ||
|
Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
 Jump to couch OK, there's something wrong with this model - I've taken a closer look at the model and there are some VERY strange frayed edges. Just look closer at the couch. This is not correct at all. @kaybaum - you might want to include that 'deep link' in your customer service inquiry. I'm going to be paying close attention to my models I'm processing to make sure that this is not happening on mine. We had this problem months ago -- I called them 'nibbles' -- and Matterport admitted that there was a problem (secretly, they were updating their processing pipeline to accomodate the Pro-2!) -- and fixed and reprocessed models by request. At the moment, I've not seen this on mine and hope this is isolated. |
||
| Post 12 • IP flag post | ||
|
|
justinv private msg quote post Address this user | |
| @Metroplex360 I would not have said anything if it was one or two. I think that many that something is out of wack. Poor girl wanted some insight and we went over model and tore it apart! @kaybaum I promise Justin trying to help! |
||
| Post 13 • IP flag post | ||
|
Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
| @justinv OK, summary: #1) Model looks fine by Matterport Pro-1 standards on color and quality. #2) Weird jagged edges on JPGs shouldn't be happening -- make sure that software and firmware are up to date, and if so, contact support b/c it should look crisper. |
||
| Post 14 • IP flag post | ||
|
|
justinv private msg quote post Address this user | |
| I was fine with color just not that many misalignments. | ||
| Post 15 • IP flag post | ||
|
|
kaybaum private msg quote post Address this user | |
| Just wanted to say thank you for all of the input on this scan! I truly appreciate the feedback. I did, as the client requested, rescan the living area later in the day to see if that helped with the color. As I expected, it did not. However, I did work very hard to meet my clients expectations otherwise, and in the long run he is very happy. This was his first experience with the product and as you all mentioned earlier, I should have done a better job managing his expectations before beginning the process. Lesson learned! Thanks again! This forum rocks! | ||
| Post 16 • IP flag post | ||
