Anyone else seeing long delays or quality issues with Captur3D floor plans?20942
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vrephoto private msg quote post Address this user | |
| Is anyone else having trouble getting floor plan orders completed from Captur3D? I placed an order for a 3d floor plan 4 days ago and am still waiting for it to be completed. Turn around time was supposed to be within 24 hours. I reached out through their website chat on day 2 and 3 without a response and today I emailed support and received the following reply: "Hi, Apologies for the delay. Let me check this with our design team. Just to update you, we've experienced a significant and unexpected surge in commercial orders over the past few days — a 95% increase compared to our usual volume, which led to a temporary backlog. Our team has already completed a large portion of these, and we're working diligently to clear the remaining backlog. We understand this has impacted timelines and appreciate your patience." --------------------------------- I had to email again to request an ETA and they did get back to me saying 6-7 more hours. It's been another 12 hours but the order has still not been completed. I wish I had known before placing the order. The real estate client is understandably losing their patience. Not sure I should keep waiting or cut my losses and order somewhere else? ...or just refund the client and tell them I don't 3d floor plans any more. ...it's really been more headache than it's worth for me. |
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Buster6070 private msg quote post Address this user | |
| I haven't, but don't order 3d on a regular basis. I would demand a refund while ordering from another provider with rush delivery and just comp it to the client for the inconvenience. I use Captur3d for my floor plans and this is disheartening to hear. Delays and staffing issues are understandable as long as they are proactively communicated. 2-3 days of silence is indefensible and would force me to look for a new provider for any service. |
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 WGAN FanCLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| Home3ds is my go to for floor plans | ||
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8643d private msg quote post Address this user | |
| I had one earlier this week that took around 32 hours to process. Not close to the 4 days that you are experiencing, that is unacceptable. Their communication needs to be better regarding this. I placed another order last night, hopefully I will receive it back in a timely manner. | ||
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