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Matterport Scan button disappearing intermittently19608

Adam777 private msg quote post Address this user
Matterport Pro2
Iphone 12+
Camera updated earlier today before the job.

I was doing my very first scan for work by myself, and on the last balcony the scan button didn't light up (greyed out), then came and went a couple of times.

At the same time my battery was now in the red due to the scanning the job. I also had one temperature warning on the iphone, and it mentioned issues with the wifi. Wasn't sure what to do as so I deleted my previous practice job in case it was a space issue. The button came and went during the next 2 balcony scans, which took ages waiting for the button to come back, then repeatedly drop out. It also stopped me doing a 360 scan, but fortunately let me do the 3D scan.

Not sure what's going on here and how to resolve this for my next job?
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WGAN-TV Podcast
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Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

Can you help @Adam777 ...?

Thanks,
Dan
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WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Adam777

Where you able to figure out what was happening?

Did Matterport Support have any suggestions?

Thanks,

Dan
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