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Captur3D Video Placement Advice Please19441

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40	40 DEGMedia private msg quote post Address this user	plus 1 plus 1 plus 1 9
	Hi Guys I hope that this isn't too off-topic. I'm having issues with embedding video panels in Captur3d. I've tried uploading (files as low as 5-10 mb) but it takes an age (if at all) for the UI to recognise I'm attempting to place a video and bring up the video placement controls to resize and refine it's location. I also tried the links option to stream from Youtube but it's the same. I've tried different browsers and machines and I have a fast steady internet fibre connection. I wondered if it struggles to recognise a plane before placing the video so I tried using the floor, walls etc. Is there a tip or trick that I'm missing? Thanks
	1 year ago	Post 1 • IP flag post

CAPTUR3D Team 457 Website Melbourne, Australia Facebook YouTube Instragram Matterport Service Partner Google Street View Trusted Photographer We Get Around Network Member	457 AlexHitchcock private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Hi @DEGMedia Alex here from the CAPTUR3D Team. Thanks for flagging this issue. Can you let me know what file type you are using? I haven't come across this issue on my side, so it would be great to schedule a brief online call so we can troubleshoot the issue together. You can book in a time that works for you via my booking/meeting link here (please ensure you select your correct timezone from the dropdown menu) https://app.hubspot.com/meetings/alex475 Alternatively, please email me over the file at alex@captur3d.io so I can take a look on my side and I'll get back to you asap. Thanks, Alex
	1 year ago	Post 2 • IP flag post

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