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Matterport not processing images [Saturday, 2 December 2023]19289

rzphotoman private msg quote post Address this user
Hi all,

Wondering if anyone is having an issue with Matterport not processing images downloaded from a model. I just scanned a property and tried to download some images from the home, and never got the download link from Matterport. Usually only take a few minutes. Is anyone else having the same issue?

Thanks.
Post 1 • IP   flag post
ov3d private msg quote post Address this user
Same problem here. I've tried twice now. Might have to resort to one at a time.
Post 2 • IP   flag post
rzphotoman private msg quote post Address this user
I have Matterport support on hold...holding my breath.
Post 3 • IP   flag post
rzphotoman private msg quote post Address this user
No help from Matterport till Monday...as suspected.
Post 4 • IP   flag post
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
While not ideal ~ you can download images 1 at a time ~ looks like they are changing up the photos area with the ability to rename images in the dashboard


Post 5 • IP   flag post
rzphotoman private msg quote post Address this user
Tried that a few time now with no luck.
Post 6 • IP   flag post
neonma private msg quote post Address this user
@rzphotoman
I thought the photo will appear in "Media" tab along with "Space" / "Detail"? "add-on".

The latest photo captured will be found at the bottom of the media list
Post 7 • IP   flag post
neonma private msg quote post Address this user
I have just tried and it looks fine to me
Post 8 • IP   flag post
rzphotoman private msg quote post Address this user
Still not downloading for me.
Post 9 • IP   flag post
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
Snapshot link just appeared in my inbox this morning
Post 10 • IP   flag post
108479 10 10
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