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Pro3 Battery Falls Out: How about you?18402

WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
My Matterport Pro3 Camera battery is falling out fairly consistently, especially if I set the tripod down with any force at all. It is also falling out in the middle of a scan.

Anyone else have these issues?
Post 1 IP   flag post
Owner,
Managing
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Publisher of
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Fairfield, California
SparksMediaGroup private msg quote post Address this user
Quote:
Originally Posted by pixelray
My Matterport Pro3 Camera battery is falling out fairly consistently, especially if I set the tripod down with any force at all. It is also falling out in the middle of a scan.

Anyone else have these issues?


I had this issue.

Post 2 IP   flag post
WGAN Forum
Founder and
Advisor
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@pixelray

Here are all WGAN Forum discussions that are tagged: Pro3 and Batteries

Dan
Post 3 IP   flag post
WGAN Forum
Founder and
Advisor
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@pixelray

Here are WGAN Forum discussions tagged: Pro3 Problems

Please let us know - after you talk with Matterport Support - if they offer to replace the:

1. Matterport Pro3 Camera
2. Matterport Pro3 Camera Battery
3. Matterport Pro3 Camera and Matterport Pro3 Camera Battery

Dan
Post 4 IP   flag post
WGAN Forum
Founder and
Advisor
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Quote:
Originally Posted by ScanYourSpace
Quote:
Originally Posted by pixelray
My Matterport Pro3 Camera battery is falling out fairly consistently, especially if I set the tripod down with any force at all. It is also falling out in the middle of a scan.

Anyone else have these issues?


I had this issue.



@SparksMediaGroup

Did Matterport replace:

1. Matterport Pro3 Camera
2. Matterport Pro3 Camera Battery
3. Matterport Pro3 Camera and Matterport Pro3 Camera Battery

Thanks,

Dan
Post 5 IP   flag post
Owner,
Managing
Editor and
Publisher of
WGAN Forum and
WGAN-TV Podcast
Fairfield, California
SparksMediaGroup private msg quote post Address this user
Quote:
Originally Posted by DanSmigrod
Quote:
Originally Posted by ScanYourSpace
Quote:
Originally Posted by pixelray
My Matterport Pro3 Camera battery is falling out fairly consistently, especially if I set the tripod down with any force at all. It is also falling out in the middle of a scan.

Anyone else have these issues?


I had this issue.



@SparksMediaGroup

Did Matterport replace:

1. Matterport Pro3 Camera
2. Matterport Pro3 Camera Battery
3. Matterport Pro3 Camera and Matterport Pro3 Camera Battery

Thanks,

Dan


Matterport did not replace anything, They did accept the defective battery back and issued me a refund.
So far my other 4 batteries are acting as they should.

Tom Sparks Scan Your Space (a Division of Sparks Media Group) Founder and CEO Tom Sparks |
www.ScanYourSpace.com | www.SparksMediaGroup.com
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