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How to remove Matterport download ad from my Matterport tour?17213

nvarkawan private msg quote post Address this user
hello dear amazing community.

Whenever I look at my matterport space using wp3d plugin, on mobile phone ios & android, after several second, this (attached below) ad pops upas it is shown ("download matterport app". Does anybody know how to disable the ad? I have contacted wp3d and they have said its not on our side.

any kind of help is appreciated!

Post 1 IP   flag post
lilnitsch private msg quote post Address this user
Is the Matterport tour on a paid or free account
Post 2 IP   flag post
nvarkawan private msg quote post Address this user
@lilnitsch paid account
Post 3 IP   flag post
lilnitsch private msg quote post Address this user
I have a Classic account and this additional branding doesn't appear on my tours




My personal belief is that any Paid account shouldn't have any adds to download the Matterport app but, you may need to reach out to Matterport directly to see what the case may be. I would understand this branding play with the "Free" account in which they offer.
Post 4 IP   flag post
nvarkawan private msg quote post Address this user
could you please share your wp3d settings with me? @lilnitsch
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lilnitsch private msg quote post Address this user

Post 6 IP   flag post
nvarkawan private msg quote post Address this user
how do you put your matterport on wp3d, matterport link or generic iframe link?@lilnitsch
Post 7 IP   flag post
nvarkawan private msg quote post Address this user
I have tried contacting both matterport and wp3d, with no luck!@lilnitsch any ideas?
Post 8 IP   flag post
lilnitsch private msg quote post Address this user
Quote:
Originally Posted by nvarkawan
how do you put your matterport on wp3d, matterport link or generic iframe link?@lilnitsch


With the Matterport link ~ I will also use the iframe option for 360 tours both work more or less the same
Post 9 IP   flag post
lilnitsch private msg quote post Address this user
Here are both a Matterport tour & a 360 tour using an iFrame





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