Our Einscan-S sat idle during most of the pandemic and I kicked it on the other day to find the light still shines out of the front of the scanner but there are no crosshairs. Without the crosshairs it won't calibrate, let alone scan I suspect.

Since the Einscan-S is no longer supported, the only assistance I could get from Shining 3D was a trade-in offer on buying a new one from them. We don't need a new scanner, we have other models and types already, plus I just don't like to write equipment off before exhausting all possibilities.

I know it's a long shot but has anyone ever had crosshairs not show up on an Einscan-S, and fixed it?

Ken Hopson
VCU Libraries