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Trouble Shootingx

'Trouble Shooting' Topics

TitleAuthorPostsLast Post
Trouble shooting Matterport 2 camera stuck on tripod TaylorC 6 1 yearTaylorC (13): OK,I was able to get unstuck. I had to remove the middle post from the tripod, remove the rubber cap at the bottom of the middle post to see inside the post. There is a bolt head at the base of the middle of where the camera rests. This bolt is a 13mm and you will need at the least a 12" extension of a socket wrench. Doing this will remove the middle post from the camera leaving the plate on the camera. I will be getting a quick release...
Matterport Axis: "Temperature warning" Scanning with my iPhone 13 Pro DanSmigrod 6 4 yearsDanSmigrod (32182): https://matterport.com/sites/default/files/styles/post_copy_1_2/public/images/Axis_phone_hires_5000px@2x.jpeg?itok=AKomhdm-Matterport Axis smartphone rotator | Image courtesy of Matterport https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/fcd3bf93f3aa61e5a779c4454aebcc03.png Text Me 5 Minutes Before WGAN-TV is Live | WGAN-TV: Matterport Axis Motorized Mount Smartphone Rotator: 1st Impressions | Guests:...
Video: Troubleshooting Matterport Issues DanSmigrod 6 4 yearsMatt19 (354): @ThinkLab That is interesting. I have had an Ipad Pro with 515 GB and 4 GB ram and it has always worked great since I have had the Matterport Pro 2 Camera. Did Matterport update something that requires more ram than it used to? By technology standards some would say my iPad is probably getting close to obsolete.
Anyone ever have the calibration crosshairs go missing on an Einscan-S theworkshop 1 4 yearstheworkshop (1): Our Einscan-S sat idle during most of the pandemic and I kicked it on the other day to find the light still shines out of the front of the scanner but there are no crosshairs. Without the crosshairs it won't calibrate, let alone scan I suspect. Since the Einscan-S is no longer supported, the only assistance I could get from Shining 3D was a trade-in offer on buying a new one from them. We don't need a new scanner, we have other...
Transcript: WGAN-TV Top 10 Matterport Pro1, Pro2 & Pro2 Lite Camera Repairs DanSmigrod 3 5 yearsDanSmigrod (32182): @MatterFix Founder Mike Vorce A viewer writes: Very Informative. I just bought a used Pro 1 and I've tested it and it works fine. When i charge it it gives me the double blinking light but it only shows 5 1/2 hours of charge and 1/2 full on the charge bar. Should I be concerned? @MatterFix, should she be concerned? Dan
trying to connect insta360 One X fotoguy 5 6 yearsfotoguy (835): I did both of those.
Urgent Advice Needed - Models Not Uploading Chemistrydoc 21 7 yearsDanSmigrod (32182): @Chemistrydoc From this WGAN Forum discussion: ✓ Matterport Big Camera Issues & Errors costing loss in revenue Anyone else experiencing this issue? Thanks, Dan
Canon 5D Mark III Peeps: Help with a Video Recording Setting DanSmigrod 7 7 yearsDanSmigrod (32182): @WallsCouldTalk Thank you for the links/video. I anticipate reviewing over the weekend. In the mean time, I was able to increase the video length to 18 minutes by changing: ✓ 1280 instead of 1920 (High Definition instead of full High Def) ✓ compression IPB instead of ALL-I (I did not want to reduce resolution further.) Still not the 29.59 length that I was hoping for, but at least - with your help @WallsCouldTalk of the links/video -...
WP3D Models HELP NEEDED srennick 12 8 yearsrpetersn (2013): No problem...we're just working hard to keep all WP3D Support routed to us via one input, our Support Form. Otherwise, it can get really challenging to manage multiple threads on the same issue. Thx!
WORKSHOP Problems srennick 9 9 yearssrennick (373): @invelope it took Matterport almost a week to get back to me. 3 browsers with 3 different sets of issues. Chrome is fixed at the moment. Their engineering team is looking at Safari and Firefox. I needed to screen record opening up and accessing workshop while exposing the console (developer view) so they could get a good look at what was going on. I'm still waiting for results.
Models still not uploading PhotoJoe 4 9 yearsfrstbubble (639): Two ways to ensure you will not lose the scans. *Preferred* Get iExplorer you might be able to use the iTunes app. Copy everything in the Matterport app folder to your computer. If the models are not there when you reload the app restore the folder to the iPad. Use iCLoud back make sure your Matterport app is included in the backup. Remove and reinstall app. In a couple of days the data may show back up.
Backend Errors on My Website hometakes 1 9 yearshometakes (1134): My developer sent me this email, doesn't anyone know the answer to this? I thought I would try here before Matterport due to the time it takes to get a response from them. Below are errors that coming from the backend of your menu ordering system regarding 3D Tours: ---- From: https://static.matterport.com/showcase/2.6.10-0-gf7b3dd8/js/main.js?v=2.6.10-0-gf7b3dd8 [main] 18.691s Starting Showcase... -...
Camera Connection Drops Trade show Wifi prob VTLV 9 9 yearsVTLV (2940): Matterport is on shirt staff so I don't expect to hear back from them anytime soon. But I just saw Facebook allows 360 Ricoh shots today. Something else to get excited about ;)
model doesnt upload :( Kracka60 4 11 yearsKracka60 (73): Hi Cindie Thanks for the reply and tip as it did the job. A quite reboot and logout and it fixed the problem.
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