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Floor PlansFree

Free Matterport floor plans on 2 August 2021?15348

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Osaka, Japan
Meidansha private msg quote post Address this user
Hello,

I'm not sure whether this has been covered but I received an email from Matterport in Japanese about free floor plans on this day (the 2nd of August) at the email of a matterport account log in I used to have.

to clarify I changed the billing Email awhile back when I got incorporated to my company's domain. I didn't receive the email at the new address.

Does this mean that only some accounts are eligible for free floor plans today?
Post 1 IP   flag post
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DanSmigrod private msg quote post Address this user


Screen Grab: Monday, 2 August 2021 (from Matterport Cloud Account)

@Meidansha

Yes. Matterport is offering a free floor plan today (Monday, 2 August 2021) and a free MatterPak on Tuesday, 3 August 2021).

See screen grabs above from my Matterport Cloud account.

Thanks for being the first to spot and share this news.

(I do not know if these offers are for all Matterporters or select Matterporters.)

Best,

Dan
Post 2 IP   flag post
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Osaka, Japan
Meidansha private msg quote post Address this user
Thanks Dan!

That reassured me.

The time difference here was in the email and it said from 13:00 our time. But the message in your screen grab wasn’t on my account page so I got concerned.

My first 10 are coming in now..
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@Meidansha

I believe it is for one (1) free.

Dan
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Meidansha private msg quote post Address this user
Only one?

The email in Japanese said we can use the floor plan service for free on this day (from 13:00 August 2nd to 12:59 August 3rd specifically Japanese time).

They really should get their merge mails professionally translated if that’s the case. There were no attachments or links to further detail.
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@Meidansha

Can you do a screen grab of your eBlast and paste it here?

Best,

Dan
Post 6 IP   flag post
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Meidansha private msg quote post Address this user
This literally says “August 2nd is the day you can use the floor plan service for free” with no further detail or link..

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@Meidansha

Thanks for sharing!

Can you "copy and paste" and translate via Google Translate (to see if that's what Matterport may have done) and share the results here?

If you get an invoice for nine (9) Matterport Floor plans, you will want to save this email to send to Matterport Support so that they credit back the additional Matterport Floor plans.

(I would be surprised if Matterport intended to have unlimited floor plans for free today in Japan. That said, if they made that offer – with bad translation – I could imagine that Matterport will honor that mistake.)

Thanks,

Dan
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@Meidansha

BTW, looks like you need to charge your phone.

Dan
Post 9 IP   flag post
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Meidansha private msg quote post Address this user
Please note there is no differentiation between plural or singular in Japanese as a language (that’s why they always make the mistake of saying things in singular). You have to give a number (like “one” or “two”) or say “several” etc to make your point in Japanese.
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70_opacity_optimized_header.gif
We would like to thank all of you for your patronage.
Today, Matterport was able to go public. This wonderful start is thanks to everyone's support and cooperation. With gratitude from us, we will offer a special campaign.

August 2nd is the day when the floor plan can be used free of charge. Please log in to your account from my.matterport.com to order your floor plan.

* Free period: August 2, 2021 0:00 to 23:59 Eastern Standard Time Daylight Saving Time (August 2, 13:00 to August 3, 12:59 Japan Standard Time)

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Post 11 IP   flag post
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@Meidansha

Does it sound like Matterport used Google Translate to translate the eBlast into Japanese?

Dan
Post 12 IP   flag post
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Meidansha private msg quote post Address this user
For sure. Their Japanese is weird, but that’s not unusual. Googles Japanese is not much better. We often joke that we are able to read “Google Japanese” here.

The only tech companies I know who take Japanese language seriously are Microsoft, Adobe and IBM.

For the amount of advertising matterport does in Japanese they seriously only need one guy to do the job. Using a free translator (as it looks like here, with the translation being perfect in reverse) doesn’t look good for a profitable company.
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@Meidansha

Ugh!

Dan
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Hi All,

I could imagine that Matterport Support will be getting flooded with emails in a month asking why the Matterport floor plan was charged to their account when the promotion was pushed to them via My Matterport .

For example, I got this promotion, but we have a Matterport (Classic) Plan so likely that we are not eligible.

Your thoughts?

Dan
Post 15 IP   flag post
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Meidansha private msg quote post Address this user
My thoughts are that if they can take $1000 off a camera there should be no issue offering free floorplans for a day.
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@Meidansha

Save your paperwork for a likely dispute.

I am in the same boat, though I only ordered one “free” floor plan.

How many “free” floor plans did you order yesterday?

Dan
Post 17 IP   flag post
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Meidansha private msg quote post Address this user
90..or so.

My largest client would want them and I was going to offer the plans for free to the client.

I’m not sure whether I can offer them now.
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