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Capture AppProblemsScanning

Big Issues with new Capture 4.012026

Paris
RomainReparage private msg quote post Address this user
It looks like a big mess:

https://support.matterport.com/hc/en-us/articles/360049043393-Known-Issues-Matterport-Capture-for-iOS-
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Houston
briangreul private msg quote post Address this user
I've had issues with 360 photos disconnecting the camera and requiring a reboot (power off/on) of the camera nad force close the IOS app.
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filinto private msg quote post Address this user
I want to move some scans to a different Floor (because they have been automatically misplaced) and when I open the Capture app on my iPad Pro it shows up "black" with the message on top saying "updating map". It is so frustrating...
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filinto private msg quote post Address this user
Quote:
Originally Posted by briangreul
I've had issues with 360 photos disconnecting the camera and requiring a reboot (power off/on) of the camera nad force close the IOS app.
Yes I had the same problem last Friday and had to turn on the Pro2 again
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SpencerLasky private msg quote post Address this user
Yes I’m scanning now with the blk360 and the app constantly thinks it’s disconnected from camera, it’s not but to get back i restart the app almost ever time. I have powered down the iPad and reported up, not sure how to do a hard reboot? That’s about all that’s left to try. Otherwise restarting app is the work around
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SpencerLasky private msg quote post Address this user



Hiding under pod
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