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Capture AppProblemsScanning

Big Issues with new Capture 4.012026

Paris
RomainReparage private msg quote post Address this user
It looks like a big mess:

https://support.matterport.com/hc/en-us/articles/360049043393-Known-Issues-Matterport-Capture-for-iOS-
Post 1 IP   flag post
Houston
briangreul private msg quote post Address this user
I've had issues with 360 photos disconnecting the camera and requiring a reboot (power off/on) of the camera nad force close the IOS app.
Post 2 IP   flag post
filinto private msg quote post Address this user
I want to move some scans to a different Floor (because they have been automatically misplaced) and when I open the Capture app on my iPad Pro it shows up "black" with the message on top saying "updating map". It is so frustrating...
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filinto private msg quote post Address this user
Quote:
Originally Posted by briangreul
I've had issues with 360 photos disconnecting the camera and requiring a reboot (power off/on) of the camera nad force close the IOS app.
Yes I had the same problem last Friday and had to turn on the Pro2 again
Post 4 IP   flag post
SpencerLasky private msg quote post Address this user
Yes I’m scanning now with the blk360 and the app constantly thinks it’s disconnected from camera, it’s not but to get back i restart the app almost ever time. I have powered down the iPad and reported up, not sure how to do a hard reboot? That’s about all that’s left to try. Otherwise restarting app is the work around
Post 5 IP   flag post
SpencerLasky private msg quote post Address this user



Hiding under pod
Post 6 IP   flag post
101641 6 6
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