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MuseumsProblems

Check your Mattertags this morning11938

WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
Matterport rolled out another update yesterday causing some mattertag media types to not be displayed

Hosted 360's seem to be effected the media types may be effected as well
Post 1 IP   flag post
SpencerLasky private msg quote post Address this user
Confirmed on that, media tags not working.
Post 2 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@SpencerLasky ~ I am currently looking through my Mattertags to see what is & is NOT working


So, far mostly not working
Post 3 IP   flag post
Houston
briangreul private msg quote post Address this user
it was great of them to warn us..... nothing like stellar communication.
Post 4 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
Images hosted within my Wordpress site appear to be working


Post 5 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@briangreul

I am guessing they figured your clients would go ahead and light you up this morning so...
Post 6 IP   flag post
MeshImages private msg quote post Address this user
embed.ly seems to be down, too.
Post 7 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@MeshImages

yeah, I noticed that when you click on the "see the full list" link


Post 8 IP   flag post
Belfast, United Kingdom
3dshowcaseuk private msg quote post Address this user
has anyone told them??"?

I mean told support@matterport.com
Post 9 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@3dshowcaseuk

I know I have sent in an email


Post 10 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
http://status.embed.ly/


Post 11 IP   flag post
3D4U private msg quote post Address this user
Same problem here. Any formal word from Matterport yet?
Post 12 IP   flag post
WGAN Fan
Club Member
Bratislavska, Slovakia
JanHamorsky private msg quote post Address this user
Same with my models... embeded 360s from Kuula doesn't work.
Post 13 IP   flag post
jacobpmac private msg quote post Address this user
I was called by a client this morning asking what happened to the mattertags. I told them to refresh their browser which did the trick. I was having issues last night where I had to delete the old ones and add new ones to a tour. Luckily that tour only had 3. I can only imagine the troubleshooting that would have to happen with someone who has 100 tags.
Post 14 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@jacobpmac That may work for in some cases however, video, PDF, & 360 links are still not working nor is adding of new embedded content in a Mattertag "embed.ly" the service that Matterport uses for this is currently experiencing issues
Post 15 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user



status.matterport.com
Post 16 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@DanSmigrod

Funny that I subscribed for these updates but, they rarely get delivered
Post 17 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@lilnitsch

I did not receive the alert either. I checked this page after seeing this discussion.

Dan
Post 18 IP   flag post
SpencerLasky private msg quote post Address this user



This should play a movie from a link but appears to be stripped out, do we think they will reload these tours from what I would imagine in a backup they made prior to doing this? In which case it will self fix?
Post 19 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
@SpencerLasky

Once the "embed.ly" services come back on line this should be resolve through, I would spot check your models to be safe

I don't like to Assume it's all working
Post 20 IP   flag post
SpencerLasky private msg quote post Address this user
ok copy that thanks - it's part of there system work, and then update and reload I guess
Post 21 IP   flag post
SpencerLasky private msg quote post Address this user
Or sorry you'ar saying this is a seondary system they use and it too is having issues ok
Post 22 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user

Post 23 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
*05/16/2020 - MatterTags appear to be coming back online:


Post 24 IP   flag post
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