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CancellationDepositPaymentsQuestion of the Day

Question of the Day: Do you require a Deposit to Book (or Cancelation Fee)?11122

WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

The WGAN Forum Question of the Day for Friday, 28 February 2020:

Do you require a deposit for client - new client? - to book a Matterport shoot (or charge a cancellation fee)?

[How do you handle clients that frequently cancel / reschedule?]

Best,

Dan
Post 1 IP   flag post
DouglasMeyers private msg quote post Address this user
No ... Hey I never saw another fun Matterport stories ?
Post 2 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@DouglasMeyers

I do not understand. Can you say a different way?

Dan
Post 3 IP   flag post
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Member
Chicago
rzphotoman private msg quote post Address this user
I don't charge a cancellation fee or require a deposit from any client, old or new. It's never been a problem as of yet. If I do have a new client cancel at the last minute, I would probably require a deposit for future bookings.
Post 4 IP   flag post
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Member
Los Angeles
Home3D private msg quote post Address this user
I have never required a deposit, and in five years I’ve only once not been paid in full (got only 1/2).

But this thread invites me to share an interesting recent story. About Nov 1st I did a project with stills, 360 tour, production video, website, twilight - the works. Bill was about $2000. I completed the work and then no payment came. The agent said his bank account got messed up, several stories which sounded questionable, but what can you do. I had done a dozen jobs for the same client in the past without issue, so c’est la vie.

Two months passed, finally I was paid in full about Jan 1st via Zelle. Then in early February another $1000 shows up in my account via Zelle, from the same agent. I called him, he said “since I held you up so long, I’m paying you forward for when I get my next listing.” Then a week ago another $1000 shows up. Now he’s $2000 pre-paid! Last week he got his next listing, I’ve done the work (just stills this time) and he still has a net balance pre-paid.

Every client is different. This one, certainly. Pretty nice, eh?
Post 5 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@Home3D

Wow! We should all be so lucky with clients that want to pre-pay!

Enjoy your weekend,

Dan
Post 6 IP   flag post
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