Matterport Application Error Code -113045
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 Nodal NinjaFounder |
Bill private msg quote post Address this user | |
| Anyone get one of these errors? I cannot upload the model or even delete a 360 view or scan without getting an error. I contacted support but they are very slow to respond. When I try to delete a 360 view or delete a scan I get "Application Error (Code -11) Contact Matterport Technical Support". When I try to upload the model I get "Upload Error (Code -11) Contact Matterport Technical Support". The iPad Air 2 is updated as is the capture software. I have over 10GB free space and the model is only comprised of 75 scans and 6 360 views. |
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TrustedPhotoDC private msg quote post Address this user | |
| Backup the files from the app connected(wired)to iTunes. (Drag to Desktop) Delete and reinstall the app. That's what I would do. |
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CarlosFHdz private msg quote post Address this user | |
| @Bill , Sorry Bill, no help here I've never seen that issue before. | ||
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Nodal Ninja Founder |
Bill private msg quote post Address this user | |
| Backups and reinstall isn't advised as we use 6 ipads on one itunes account. Support is still looking into it. There is some correlation with the 360 views - thinking it's more on the Capture App side. | ||
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3dinsights private msg quote post Address this user | |
| There was an update to the capture app last week that was supposed to fix uploading issues. I had issues myself and had to manually extract the tours using iexplorer and send to MP to be processed manually. Ended up backing up tours and re installing capture app. | ||
| Post 5 • IP flag post | ||
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