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ChargingPro2ProblemsQuestions

Matterport Pro2 Charging Cable NOT Charging my Pro219159

Benrk0385 private msg quote post Address this user
Hey Guys,


Im in a bad situation. I have two jobs coming up this week and my Pro 2 isn’t charging. I have 5 hours left on it. If I am lucky I can get both done within that timeframe if no one is in the way. I suspect my charging cable is bad. Yes, the blue light is lit, but I have no indication of charging on my Pro 2. Just wondering if anybody else out there has experienced this? Thanks anybody/everybody.I bought it brand new 3 years ago. Thanks again.
Post 1 IP   flag post
Matterport
Camera
Repair Service
Gainesville, Florida
MatterFix private msg quote post Address this user
Here’s a video we did at MatterFix.io that walks you thru diagnosing charging issues with a Pro2 camera: https://youtu.be/x2_VvBLaCnE?si=MlWT6b0duXsgZjsr
Post 2 IP   flag post
Benrk0385 private msg quote post Address this user
Omg, thank you so much MatterFix!!! You are literally saving me so much headache. Thank you!!!!
Post 3 IP   flag post
Benrk0385 private msg quote post Address this user
Yup, 15.2 volts DC coming out of my charger. Called Matterport and the RMA team is going to reach out. I hope they will fix it for a decent penny. Thanks again Mike!
Post 4 IP   flag post
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