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Problems

Matterport Spaces are greyed out and inaccessible on platform15647

Fmodjr1913 private msg quote post Address this user
Has anyone else ever run into this? I have not and there doesn't seem to be much online about it. When I login to Matterport to access my Spaces, they are greyed out and I am unable to click on them to view or edit. See attached screen shot. It is very strange. Perhaps I am doing something simple wrong or perhaps my Matterport account crashed. I have a support ticket in but am pressed to get a job edited so thought I would reach out here as well.
Post 1 IP   flag post
Regina, Saskatchewan Canada
Queen_City_3D private msg quote post Address this user
Did you try logging in from a different browser? E.g., Firefox or Safari rather than Chrome?
Post 2 IP   flag post
WGAN Fan
Club Member
Buffalo, New York
GETMYVR private msg quote post Address this user
Yeah I'm thinking it's a browser issue and perhaps you might have some type of ad blocking where certain elements of the website can't be displayed because of your fort Knox level security. It's a strange thing but this tends to be a browser related issue not necessarily a platform related issue in my experience. And despite all my gripes about matterport it seems to be the most proficient platform I've really used in my whole life.
Post 3 IP   flag post
Fmodjr1913 private msg quote post Address this user
Ok, yes, thanks. It working on Firefox. I'll try to decrease my security settings in Chrome.
Post 4 IP   flag post
WGAN Fan
Club Member
Queensland, Australia
Wingman private msg quote post Address this user
it can be a local cache browser issue. Press & hold Ctrl and press F5 a few times when you see the same again.
Post 5 IP   flag post
102410 5 5
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