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'help' Topics

TitleAuthorPostsLast Post
Matterport Pro3 slow to align scans when scanning: Help? Noddy 17 2 monthsSdoughtie (480): I like living on the edge!
Does Your Real Estate Media Business need a Dave? Kevin_HDPhotoHub 1 5 monthsKevin_HDPhotoHub (34): When you use HDPhotoHub to run your real estate media business, you are choosing to work with a team of computer engineers who are entirely focused on creating the most reliable and robust real estate media platform on earth. Dave and his team have poured their hearts and souls into creating the most exceptional online sales & management platform for Real Estate media professionals. ...
Help please! upload to Matterport (90 scans) but the upload never completed DanSmigrod 8 1 yearWingman (4270): as for loosing login details in the app and the app uploading nowhere it is happening to a lot of us. Since login off and login in does not always help and actually quite a long process I think checking in spaces in the app and seeing your process tours before attempting to upload at least can give us indication if the app still hold authorization to your account.
Matterport Exposure misalignment - Help kwreece 6 3 yearskwreece (85): I uploaded it and it looks awesome. No issues setting Matatags or placing 360 views. Thanks again for the pointers. I was afraid to upload it thinking I had really screwed up based on the previews. Won't make that mistake again. Thanks again everybody, Ken
Emergency Check List: Matterport Capture App DanSmigrod 13 3 yearsDanSmigrod (30451): WGAN-TV Live at 5: Top 10 Matterport Pro1, Pro2 and Pro2 Lite Camera Repairs with @MatterFix Founder Mike Vorce | Wednesday, 11 November 2020 Transcript: WGAN-TV Top 10 Matterport Pro1, Pro2 & Pro2 Lite Camera Repairs Free! 12 months of WGAN-TV Training Academy Membership with repairs of $250 or more.
Help with Matterport trimming please? I need help with the Dollhouse rodrigocastillo 4 3 yearsron0987 (3047): @Matt19 is correct you have 5 scans that would fall outside the trim lines which is counter product for the trim lines. You have two options extend the trim lines to include those scans. Or copy your model and delete those 5 scans not moving the trim lines. In both cases then reprocess.
Yikes! Awkward client brief. What/How should I do this?!!! sandhun 6 4 yearsDanSmigrod (30451): @sandhun Another thought - with people - use a DSLR to shoot 360 and use a very slow shutter speed. This creates the sense of action/motion and the still objects would be sharp. Dan
Help Needed: Long Description in Mattertag zacharysmiller 10 4 yearsinmerso3D (120): Zacha If the image does not work (if it is of good quality it should work) Another that occurs to me is to make a slide with with the text you want and place the link in the tag and see how it works. Good Luck
Question of the Day>What do you need the most help with from the Community? DanSmigrod 3 4 yearsDanSmigrod (30451): @cgraft Thank you for sharing. I (just) posted this new WGAN Forum discussion: ✓ Question of the Day: Number 1 objection for MP (and how do you overcome)? I hope the answers that you get from the Community are helpful. In the mean time, I encourage you to save the date for: ✓ WGAN-TV Live at 5: Which Real Estate Media Services & How to Pricing Them? I anticipate asking more than 30 questions about pricing which may help answer...
Any tips for shooting/scanning a multi-level indoor open space? GWatsonImages 13 4 yearsMattSCrowder (110): @GWatsonImages Very well done! I glad you found an option that worked for you. I'm in Indy too, so DM me if you ever want to grab a coffee sometime.
Help! MPEMBED Details Tab Not Populating ahagert 15 4 yearsVirtour (170): Thanks - I've reached out and will keep you posted!
Always Visible Matterport Mattertag Titles? CTownMedia 5 5 yearsDanSmigrod (30451): @CTownMedia Ah! Wish it was better news. Since you are are WGAN Standard Member, you get the free use of MPEmbed Premium Basic (via WGAN Rebate form). Please see the WGAN Welcome Onboard Letter for the WGAN Rebate Form. More about MPEmbed in this WGAN Forum discussion: ✓ Free Use of MPEmbed Premium Basic Plan - An Overlay for Matterport Showcase Best, Dan
Help Please with Embedding Matterport Tours in my Wordpress site DouglasMeyers 27 5 yearsGlennTremain (2735): @wingman He wanted help in framing it on another site. I knew he has wp3dmodels and mentioned the seo benefit of using it. I use YouTube because I'm not into writing novels :-)
Outdoor 3D Tour with Tetha Z1 on Matterport Cloud DanielJ 8 5 yearsDanielJ (26): Thank you very much for the precision. They are so many. The one I send you seems a bit more stable in case of wind but maybe it is just an impression.
Mattertag Question/Issue When Viewing Multiple VT's that are linked on a pc 3SevensStudio 2 5 yearsWingman (4270): I would suggest posting a link to the main tour of the clubhouse so people can test it and see what can be causing it. It may be an Edge thing blocking opening multiple iframes inside each other.
Error Message When Trying to Capture with Insta360 One X and Ricoh Theta V DanSmigrod 4 5 yearsDanSmigrod (30451): Hi All, Good news ... While I got my Insta360 One X working with my iPad, I have no idea why it is working now. I did NOT update the firmware. Hmmmmm... Dan
Using the Ricoh Theta Z1 to Add People to Matterport 3D Tour DanSmigrod 3 5 yearsWingman (4270): I am getting one in a few days for a price slightly lower than Ricoh RRP. It is US$954 with a current exchange rate. You can buy it here May be it is not worth for customers outside of Australia as I do not think they will ship it for free worldwide. However comparing to $2200 AUD on ebay from Japan it is much better at $1349 AUD. Almost half of it :-) It shows as pre-order but I got...
Pricing Help?! Client wants to me to rescan multiple times...? immersivetours 1 6 yearsimmersivetours (19): Hello all! Happy New Year. Hope you all are having a wonderful year so far. So this delima is new to me. My client is a retro arcade offering rare machines and they are requesting a scan and publish to Google. Of course, I will be attaching MatterTags to each machine defining what it is and the high score *currently*. I price my self at $199.00 minimum for commercial tours and of course an additional $25.00 to Google Street...
Question of the Day: Should Matterport publish a list of known issues? DanSmigrod 12 6 yearsDanSmigrod (30451): @Metroplex360 Thanks for sharing. Hi All, WGAN Standard and Premium Members get the free use of MPEmbed. Happy New Year, Dan
WP3D Models Help please: Hero Image (thumb nail) not loading WalterE 12 6 yearsBrokerBruce (281): Looked great to me! Really interesting floor plan that really benefits from the tour to see the flow.
Dimensions for alsangio 14 7 yearsalsangio (46): @rpetersn Wow! Thank you very much! I'll go check it out right away! haha!
Matterapps - RSS Feed Acomeau15 7 7 yearsMetroplex360 (9436): Just a note to anyone reading this -- I'm not keeping track of who is actively using MatterStats. I've kept the app/tool rather simple and avoided storing any data that is not necessary. If I had a vocal userbase, I would perhaps make feature requests. One idea is to actually pull the information automatically once a day and cache it. This would speed up loading tremendously. In addition, I could potentially allow feeds to be setup by...
Free! 2-hours of in-home Matterport Training DanSmigrod 4 8 yearsDanSmigrod (30451): Another Black Friday 2016 / Cyber-Monday offer (can not be combined) ... 3 Free Months of Standard Membership Happy holidays, Dan
Embedding Issue judysmithre 2 8 yearsDanSmigrod (30451): @judysmithre Does "video" = Matterport Spaces 3D tour or a YouTube or Vimeo video? Dan
Full Screen in showcase FuturePhotography 4 8 yearsRobinLycka (727): Hm, not sure why it´s not showing. My best bet would be that it´s something about your current CSS on the page. I´d recommend using this: place the suggested iframe inside a div with the CSS provided from embedresponsively. Embedresonsively has a slightly different iframe structure than matterports.
How to present Matterport to large groups? DanSmigrod 11 8 yearspirusan (184): I am of of those who believes that "every house will sale for the right price". Probably, spending so much time among Realtors, one develops some cynicism about almost all the reasons outside price regarding Real Estate marketing. I might be all wrong in my beliefs, however, presenting Matterport to Realtors I learned that the best Materport customers are not those Realtors who think that this technology will help them sell the house...
1 Townhouse/3 Models: Can they be combined? cullycraft 4 8 yearscullycraft (4): I got an error message but ran out of time at the location while trying to align
Free PPA Webinar: The Cost of Doing Business DanSmigrod 2 8 yearsStevenHattan (1513): Thanks for the ample notice. ;-)
24/7 Emergency Support Hotline DanSmigrod 6 9 yearsDanSmigrod (30451): Today's (16 May 2015) We Get Around blog post is about the Emergency Support Hotline for Matterport Photographers.
Showcase Naming So It Looks Nice/Each Line Kracka60 2 9 yearsTim (355): Yeah mate, pretty limited...put her on the wish list...