Helping You Connect the Dots to Succeed Faster
WGAN-TV: Now Playing
Next on WGAN-TV Live at 5
Free WGAN Map
Locations of Matterport Pro3 Camera Service Providers and see the number of Matterport Pro3s and/or BLK360s for each Matterport Pro.
View WGAN Map
Contact Info
Locations of Matterport Pro3 Camera Service Providers and see name, company, website, email and mobile phone for each Matterport Pro.
Join WGAN Sponsor
Get on the Map | A Service of We Get Around Network (not affiliated with Matterport)
One Order  |  One Quote  |  One Contact
Book Multiple GLOBAL Commercial Locations
  • ✔  As-Builts
  • ✔  Construction Progress
  • ✔  Facilities Management
Last 24 Hours: 549 Unique Visitors
9,052 WGAN Members in 148 Countries
Last 30 Days: 33,862 Page Views | 18,889 Unique Visitors | 25 New Members
We Get Around Network Forum
Quick Start | WGAN Forum

Search Tags

Search for up to four (4) tags at once.
Capture 2.xx

'Capture 2.x' Topics

TitleAuthorPostsLast Post
Matterport Capture App Shutting Down Invelop 6 7 yearsInvelop (121): Update - figured it out by virtue of extensive troubleshooting, updating, power cycling, etc.
Warning: Do NOT install iOS 10.3 Wait Until DanSmigrod 11 7 yearsjfantin (1733): I have updated about a month ago and everything works fine.
Trimming Experiment Leads to Tip htimsabbub23 10 7 yearshtimsabbub23 (910): Good advice. We've been at this a year and our biggest frustration is getting caught in a mirror of a mirror. But this one is definitely avoidable. I'll take that advice to heart.
Capture for iOS v2.2.2 - 1/18 Metroplex360 27 7 yearsProperty3dNZ (617): I wear dresses everyday so a t shirt wont work for me... but I love love looovveee brooches if someone wants to make me one of those! LOL
Copying 360 images alsangio 8 8 yearsachabot (37): Thanks for the update, I'm aware of it and have used the service.
iOS 10 + Matterport Capture App? homepagerealty 4 8 yearshomepagerealty (25): Dan, I've been running iOS 10 on a phone all summer. I've not had any 'brick' issues. Mike, thanks for that! Their twitter told me it wasn't compatible but thats nice to see. Thank you guys!
why i couldn't find matterport in Dubai Muhammad 2 8 yearsSedry (10): I believe the KELLER Williams office in Dubai has or uses a matterport camera. So I don't think there is a ban, but you might want to check with them.
iPad iOS and Battery Recharging Questions KateKratochvil 3 8 yearsKateKratochvil (31): Thanks Dan
Matterport Wish List: Capture App DanSmigrod 3 8 yearsron0987 (2788): Dan Sorry just saw it. Thanks
Error Message: Unable to Begin Capture DanSmigrod 12 8 yearspirusan (184): Good thinking to come up with Step 4. I would've kicked the camera and thrown the iPad against the wall! (?) Gus
Matterport Capture App 2.0.7 (25 March 2017) lisahinson 7 8 yearslisahinson (785): hey thanks @VTLV
Current Scan Limit AdamplatinumHD 9 8 yearsMikeFrey (19): This is my first attempt at sharing one of these on this forum. Please bear with me if I get it wrong...
Matterport Capture App Updated 8 Feb 2016 DanSmigrod 2 8 yearsDanSmigrod (29855): Please post here if you want to comment about this update of Matterport Capture ... Thanks, Dan
Long glass wall 360Verbeelding 9 8 years360Verbeelding (352): Hi Dan, this is the mentioned email with Glenn from MP. Hey Rene, Hope this finds you well. Thanks for writing in. it's 2:40am and I'm just up for water but will check with engineering tomorrow. The factors I see a good number of ceiling-mounted cameras (likely lit with infrared led illumination), repetitive geometry, a few windows that could be marked, a stray window marking on the stairs. Did you have a scan or scans that showed up...
Happy Holidays, How to Copy file 360Verbeelding 5 8 years360Verbeelding (352): Hi, thanks for the advice. Is there a way to copy the captured file to lets say my Power MAc setup. I do a lot of work on a big mac :D and that is a lot easier than fiddeling around on a Ipad. Grtz Rene.
Proposed 17,000 SQFT Matterport Tour Metroplex360 17 8 yearsPieroBortolot (230): @TopSnapCoomera we worked about 12-13 hours
Deactivating sweeps in current workshop MikeLjungbergTvedt 1 8 yearsMikeLjungbergTvedt (4): It seems we are unable to deactivate sweeps in the current workshop. We haven’t been able to produce models with the level change function either. Both functions have played a key role in our production method. We have just recaptured a mezzanine in a model initially produced in April and in order to connect the upstairs sweeps we had to capture 2 sweeps downstairs. Since the downstairs scene had changed we were planning on...
Capture App Feature Request / Wishlist Bill 4 8 yearsAttractiveListing (4): I would love to set a thumbnail of the dollhouse view and then a separate starting point inside the house....
Is the Matterport Camera capable of high res Metroplex360 2 9 yearsMaxx90 (7): I shoot a lot of DSLR myself, however I am shooting bracketed which I then do post production on. Although my cameras do it internally it is never as good as the manual way, so my guess is that it is the same with the Matterport camera. On a high note however the end product looks much better on mobile devices which is what is predominately used these days.
Blinds Open-Blinds Shut seanminor 4 9 yearsDanSmigrod (29855): @seanminor 1. I begin capture with a compass so that, when possible, I do not have direct light into the windows. 2. If I can not avoid bright sun, I will do my best to capture the room anyway. Then, I will return to that room (during the same shoot) to add the "walk around" scans. (All other scans where needed for the Dollhouse, Floor Plan and to keep moving to the next space, BUT these "sunlight" scans get...
Scan problem. 2500sq.m Andrew 5 9 yearsAndrew (224): Hi everyone! Ipad Air2 fixed my problem :) (as @DanSmigrod said). So, the result of my first matterport experience is here: I will be glad to hear advices, criticism and recommendations. Andrew
My First Scan seanminor 6 9 yearsseanminor (40): Thanks for the thoughts and advice. @JohnBecker I didn't scan the J&J the way I had envisioned but I can see how we could drive ourselves crazy trying to make this perfect. The pantry I left alone as well because of the door situation. Further experimentation could be useful but like @RealEstateReadines says, keep some mystery in the home. @Lbelland it's funny but I was trying to scan in the middle of the master bath doorway, but I could...
Areas Displaying on Wrong Floors George 18 9 yearsGeorge (7): The master bedroom is on the same 'floor' as the basement three floors below. Areas across the entire model are completely mismatched up like this.
Captured Ipad Data al9901 6 9 yearsDanSmigrod (29855): @al9901 the acrchive process I outlined is best for your needs.
Potential Issue with iOS 8.4 + Capture 2.1.2 DanSmigrod 6 9 yearsJohnBecker (388): I updated my iPad Air 2 yesterday and had no problems. Did a successful scan today.
Why I Shot 300+ Scans for this Model + Risks DanSmigrod 14 9 yearsAdamplatinumHD (31): Thanks @DanSmigod Great advice!!
Camera Placement versus alignment/stitching DanSmigrod 4 9 yearsDanSmigrod (29855): @CKC Wow! Thank you for this update about the firmware update. I imagine that the MP team will want to get this fixed pronto. Glad you helped them identify this ... Dan
iPad Air 1 vs iPad Air 2 JamieSher 9 9 yearsProperty3dNZ (617): Hi @alegonzabot - sorry I should have clarified - I mean loading per scan - incredible difference!
MP Capture App Kept Crashing Out GarySnyder 10 9 yearsGarySnyder (2029): Update from Bob at MP support Hello Gary, I suspect you have already heard this through the grapevine but since it had been a few days since we chatted thought i would update you directly. While there continues to be investigation into the cause of this issue, there is some indication that it is memory related. Engineering is currently working on some improvements in this area which will likely make their way into the next release of the...
Camera Refused to See Any Additional Scans GarySnyder Jump to first page39Jump to last page 9 yearsGarySnyder (2029): UPDATE: Just finished a job that took 290 scans to complete 197 scans. The same problem cropped up several time again. Thanks goodness I knew what to look out for this time or I would have bee screwed In so far as the new update which I had uploaded before the shoot it did no good so everyone please be aware if scans go missing look at your entire mini-map and I'm sure you will find the missing scan. Then delete the scan and move closed to the...
Camera Firmware Upgrade via Capture 2.0.7 DanSmigrod 1 9 yearsDanSmigrod (29855): If you have updated the Matterport Pro 3D Camera firmware, please describe the process. If you have feedback about the firmware update, please share your experience (Either about the update process or any changes you are experiencing as a result of the update.) While I have updated to Matterport Capture app (2.0.7) ( about) released on 26 March 2015), the app did not prompt me to update the firmware. Matterport Support let me know that...
First gen camera and new app update 2.0.7 issues Jamie 3 9 yearsJamie (2013): Interesting. Thanks Charlie. I will email support as well and see what they have to say.
First Complete Test Scan 5000+ sq ft EscapeVelocity 2 9 yearsEscapeVelocity (25): Support responded that there's a bug in the trim tool. Engineering is going to look into the tearing issue.
Issues with Capture JakeRees 10 9 yearsDanSmigrod (29855): @judysmithre @Tim I got the wobble message while positioning the camera on top of a bed: a different way to generate this message. :cool: (By placing a flat board on the bed, I was able to get the scan I wanted.)
Branding grantmuller 23 9 yearsalx3D (719): Just saying: If Paul and other people from matterport are looking at our content and reading what we post and have an issue or want to relay info they should just join the forum and post. I think we could get a lot more accomplished together and with first hand info than a he said she said type deal.
Issues with the new capture update Jamie 16 9 yearsTim (355): Looks like a textbook lighting issue for the sink, the scan processes shiny metallic objects as if they weren't there. I'm up at the moment so feel free to call me if you'd like to discuss further.
Matterport 2.0.2 Update Issue GarySnyder 2 10 yearsGarySnyder (2029): Anyone outside of the US who tries to update to 2.0.2, please hold off as I ran into a problem and I'm being told by Scott (see his email to me below) that the only way to fix this is to delete the app and re-install. This means I lose all my scans which I have on my iPad and there is no way to recall them if I need to re-edit or re-capture part of a scan. This is unacceptable to me. BTW I have 5.1 GB of free memory so that was not the...
3D Showcase Crash since last update HELP US! Tim Jump to first page44Jump to last page 10 yearsccctucker (154): Make sure you wipe the ram before you try to manipulate the scans. I figured this out when i was working with a scan and it kept crashing. I cleaned the ram and it worked like a charm.... I use checker app
Capture App 2.0.1 Crashes & Alignment Errors rpetersn 3 10 yearsrpetersn (2010): Quick update here....I just spoke with a (very kind and helpful) Matterport support rep this afternoon. He offered these tips: 1) Power Cycle A good old-fashioned power cycle of both the iPad and the camera does wonders. (We'd already arrived at this as a partial solution earlier today as well.) He noted that they're working hard to remedy this as a "solution"...but in a situation where you're really struggling...give this a...
iOS 8 Experiences Tim 9 10 yearsGarySnyder (2029): Thank you :)
Matterport 3D Capture App 2.0 DanSmigrod 1 10 yearsDanSmigrod (29855): The following is the text of an email (16 September 2014) from the Matterport Team announcing the Matterport 3D Capture App 2.0 update. ----- Matterport 3D Capture App 2.0 Dear Matterport Customer, We're excited to let you know about Matterport 3D Capture App 2.0, available in the Apple App Store on Wednesday, September 17. In response to your feedback, we’ve added a number of new features to Capture and updated the user...