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TitleAuthorPostsLast Post
Godaddy or any other Website-Navigating Matterport Tour within Website? Benrk0385 16 2 monthsBenrk0385 (225): Thank you so much for this. I will look into this and get back to you for sure. Thank you again. So much. It’s very appreciated.
Question of the Day: Which Browser do you use with Matterport Workshop 3.0? DanSmigrod 7 5 yearsSkeeter (400): Chrome!
Web Content Security. John29 7 7 yearsMetroplex360 (9436): @John29 You are indeed correct about Flash. I used Pano2VR for many many years when the flash option was optimal and the HTML5 was a fallback for the iPad :). Injecting domain control into the Javascript and then obfusticating the javascript code is something that Garden Gnome Software really might consider implementing rather than having users do it... an example of a service that does this is: If someone is...
Audio player 3Dshowcase Apple Device Bryan 1 7 yearsBryan (23): Hi I am new around here guys, I received my Matterport camera a week a go so I am just getting started! I want to excuse for my english, It is not my native language. So my question to all of you!: I am having some trouble with playing audio files on an apple device. I am using Tumblr for audio files because the player is nice and small and there is no company logo or whatsoever. I took me a while to find the best looking player with no...
Free website builder RichardByers 13 7 yearsrpetersn (2010): Hi all, Ross here from WP3D Models...jumping in to assist if anyone has any specific WordPress hosting questions/etc. One important thing to note re: using WordPress is that you'll almost certainly want to be using WordPress.ORG vs WordPress.COM. The "ORG" flavor is used by each/every hosting company mentioned in this thread (and many more) and allows for the installation of 3rd party plugins (like WP3D Models!). This is very...
New Facebook UI - Who Adjusts? ArtisticConcepts 3 7 yearsGlennTremain (2735): facebook is having growing pains as you have seen with the video header and a few other new features if you have tried them. Many things not working quite right at the moment. I play around with facebook a lot. When it's fixed I will post here.
Lighting equipment 1stImpression3D 4 7 yearsmcatino (118): Good luck. There are several different things I would do for still work, change bulbs to higher output would be one idea but $$$
Issues With Firefox Senojev 2 7 yearsMetroplex360 (9436): @Senojev I noticed that Matterport's servers seemed slow tonight. Matterport uses Amazon's Cloud - so my suspicion was that it was ME, not them. I'm making an assumption that it might be the loading speed that you were experiencing. Check again tomorrow -- and if in doubt, you might try viewing the tour via your mobile phone using your mobile carrier's network. I did note that you mentioned it ran well in Safari and not Firefox -- and I...
Matterport 3D Tour Locking Up ADS 5 7 yearslisahinson (785): This might have helped you in the upstairs area where you mentioned you closed the door to access the toilet area..??
Matterport Error on Chrome causing issues. TourMySpace 4 7 yearsTourMySpace (61): This worked, I had tried it before and it didn't work so I turned it back off. I just did it again with an immediate restart of the pc and it worked. Thanks @WindyCityDrones
Chrome Browser issues with Matterport? WindyCityDrones 5 7 yearsVRPM (66): Hi, try doing this: Settings > Show Advanced Settings > scroll to the bottom and checkmark "Use hardware acceleration when available" This is what MP told me to do when some of our clients were having issues.
How to get the space to open in a new window terrygrant 6 8 yearsUserName (586): Do you want to give users the ability to click an image thumbnail and switch to fullscreen in the current tab? Or open a separate popup window? Or open in fullscreen in a different tab? If so, you can do that with a little code that calls the fullscreen api that works in all modern browser. See it in action by clicking ON the picture that's on this demo page. Click that' page's button only puts you in fullscreen mode without enlarging the...
Blue Circle Issue. GeorgeK 6 8 yearsjustinv (1044): @GeorgeK Are you using chrome? Settings > Show Advanced Settings > scroll to the bottom and checkmark "Use hardware acceleration when available" Hopefully that works for you.
Panning Direction Selection homepagerealty 5 8 yearsPedroAvilez (145): Would love to know more about this. The experience from a end-user is completely diferent if we could choose the panning direction and speed.
Help with client issue Property3dNZ 16 8 yearsProperty3dNZ (617): Thank you so much for all the help! I really appreciate it!@ I've just met with the client and he seems to have accepted that its an issue with his internet connection! Thanks once again I truly appreciate it!
Web platform for sharing DaveFahrny 9 8 yearsDaveFahrny (365): Many thanks to everyone for all the help. I appreciate it
iStaging LiveTour - Anyone Used It? ChrisH 10 8 yearsChrisH (55): Please let me be clear I still promote and film most of my stuff with Matterport. I was just looking around online for ideas one night and came across this product. For the money it was worth playing around with. Essentially its a web based software platform you enter all the info into. Nothing too difficult or complex. If you read there website and watch their YouTube clips you will see. The $60 literally gives you access to login to the...
safari issues grmngrl 6 8 yearsRPOceanic (215): Updated my MacBook Pro laptop OS to Sierra, which updated Safari/Version 10.0.1 . Annnnnd... I am now not unable to view MP models in workshop or showcase. Just fine on Firefox. Same message as grmngrl above "Click and drag to explore this 3D space. Tap and drag to explore this 3D space."
can't see the full screen icon on iPad JC3DCX 7 8 yearsRobinLycka (727): @DSPhoto S6
Mattertags not showing on certain devices. Scannen 6 8 yearsScannen (40): I found a solution. After trying various things as disabling VR showcase, erasing mattertags, contacting matterport for support (non given), I did the last thing missing, "Duplicating Model and process it again". After duplicating it and reprocess the model I got the mattertags to work. I still don´t know what happened before but this was the solution to this issue. The only thing I see now is that my highlight reel includes every...
Pano2VR Vs. Livepano (Kolor) ShahBatroukh 6 8 yearsdavemckean (52): Hi ShahBatroukh. When I first started my business I tried to avoid switching to MP as I had invested all of my capital into my drone technology and tested many 360 tour software before finally settling on Kolor's suite. I too loved the idea of the live video in a static panorama. There is a pretty step learning curve on how to make it look half decent. The one of the school is really good and I see few stitching errors around the video. An...
Template joelE 17 8 yearsjoelE (76): Yes ! Thanks
Slideshow / Walkthrough -> Continuous play? suncoastskyview 4 8 yearsHarlanHambright (2124): Where the heck do I add and edit showcase URL parameters? (I've got the model linking thing down!)
Green and Pink Dollhouse manolohk 8 8 years360Verbeelding (352): its not a LED thing, read earlier tpoivs on this. Its a MP processing thing caused by Unity. Upload again and the issue should be cleared. you can contact a MP tec for info but he is going to tell you the same. what it does show is that MP lroseccingbdiem doesn't check their process. So i think its more and more automated. Happy scanning Grtz Rene
Foreign languages/characters in SC/Mattertag CKC 3 8 yearsAndrew (224): Russian - title name & info - ok, Mattertags - no
Short URL's and QR codes pheller 3 8 yearsDaveFahrny (365): I agree. When I send the links to my clients I send the regular link and a shortened link. I use WP3D also. I have been using Bitly for my shortened links. Thank You for the tip. I will start using the Google URL shortener.
More than one parameter 3dshowcaseuk 7 8 yearsrpetersn (2010): Hi all... If you want to add multiple parameters, there should be an ampersand "&" between each one, but there is no need for a semicolon. @walk360 - The "HELP" parameter forces the model help screen/popup to show on each view of the model. Otherwise, this information only appears the very first time you view a Matterport model. So this would be a properly formatted multi-parameter URL:...
List: Matterport Undocumented Features Here DanSmigrod 11 8 yearsDanSmigrod (30409): How to smooth playback for creating videos...
Cannot Add a Collaborator lisahinson 7 8 yearsDanSmigrod (30409): @pirusan yes (And, yes. Makes no sense.) Dan
Samsung Gear VR 2 CKC 10 8 yearsMetroplex360 (9436): If you upload your OBJ file to, you can view it in 3D using Google Cardboard. Now I realize that it's not ideal as there is no way within to control if one wanders through a wall -- and it's the 3D Model, not the photographic model. However, due to the novelty of viewing Matterport Tours in 3D, I could see a potential use. I uploaded this: Someone...
Single Property Website Jamie 22 9 yearsbrettmars (1): This was
fullscreen on mobile RobinLycka 3 9 yearsRobinLycka (727): Hi @rpetersn I´ve written a page template that allows me to do the same thing, you can see it here; It adds a small footer with social media sharing and our logo, as well as the OG image for the social media sharing. I was under the assumption that Matterport disabled the allowfullscreen attribute in their mobile css, but I´m probably wrong. Your plugin works fine on Android, it shows the...
Disable scans to improve load time? RobinLycka 8 9 yearsInvelop (121): @3SscannUK Next time you do a large model...don't delete scans from the ipad, just contact MP support and they'll transfer your model onto the larger back-end server. We just did a 19k sq ft house and it loads fine and stitched well with 300+ scans. Regardless, you did a great job on the above!
Downloading Unity plug-in orbitvisions 7 9 yearsTosolini (4248): I'm only able to open Workshop in IE at this time. I don't have Firefox, but Chrome and Edge are not playing well with the Unity plug-in for me too.
Why can't I open Matterport in Google Chrome Hhidoug 3 9 yearssmcclell (156): Firefox seems to be the best. Assuming you mean the workshop.
Blackout RenderingSpace 9 9 yearsgofastpro (49): My clients were both using broadband - one at home (connected to provider by home wifi)the other at their office; they were not going through a mobile provider. I sent a write-up to support yesterday and will post any response I get back today.
Android Showcase Problems al9901 8 9 yearsal9901 (61): I used the native browser and it worked fine. I think Chrome has some issues on Android below version 5.0 so I will set up a link to encourage people to upgrade, get a different browser or use the native Android browser.
Forum Members "Wish Lists" --> Matterport DanSmigrod 3 9 yearsniagrealtygroup (13): Was thinking from a production point of view that a progress indicator on 'My Matterport' would help us with workflow.
Facebook Fuse 15 9 yearsrpetersn (2010): Interesting....I still think you're just dealing with a heavily cached (incorrect) image at Facebook, related to first trying to share that model without a thumbnail attached. I went and tried cleared the OG data for the provided URL (using the process noted in an earlier post) and it should have been share-able with the correct image....but isn't. Likely this is because there appears to be a hidden redirect built into Matterport that...
Download Screen Capture Errors Queen_City_3D 11 9 yearsrpetersn (2010): Hey Dan... Where would the static text come this something unique you'd want to enter/set for yourself? Or, could it use the name of the model? Something like this could be possible...but it'd be a bit more work on my end. Maybe we can put a bounty on this for me to put some more time into it? I'd be willing to continue to cover the hosting cost.
Problems on mobile platforms Morten 9 9 yearsRik (19): Problem seems to be resolve here too. Happy about it
Rats! WebGL hit a snag. RenderingSpace 11 9 yearsQueen_City_3D (3144): I also had an real estate agent's assistant not be able to open the link on Firefox or Chrome. This was the screenshot she sent. Browsers are supposedly the most recent. If it got passed this page at all it was just a black screen with the walkthrough, dollhouse and floorplan icons, but no model. The agent was concerned that...
Problems with clients opening showcase link childert 10 9 yearscraigsauer (1075): Yes, that's right. This is the link I gave my client for my most recent scan for the MLS: Craig
Android issues? AltitudeCinematic 6 9 yearsJacques (98): I do alse have the problem on my : - Tablet (Galaxy Note 10'' 2014 Edition) Android "customized/provided by Samsung" However I have no problem on my : - Phone (Galaxy S3) Android "Cyanogen Mod" (flashed by myself) From my very short experience, it seems that Samsung put something in it's Android customization that prevents Matterport Showcase to work as expected... Jacques
Windows 10 and Edge Max_Sodomovskiy 6 9 yearschildert (22): I have been using Win 10 for 8 months or so and have had no issues with the workshop or any of the other tools. Everything works fine. I still use IE or Firefox for the Workshop though. I have not used edge other than to view the showcases.
What if MP links crached CKC 24 9 yearsGarySnyder (2119): At the present time all of your models stay active. You can move your models from Public which anyone can view if they have the URL to Private, this shuts off anyone from viewing the model but the model still stays in your My-Matterport library. I hope that answers your question. The one area to consider is at any time you no longer pay your monthly subscription to MP all of your models go dark. I regards to your other question about OBJ. I...
Browser support for models Canada 13 9 yearsDanSmigrod (30409): @craigsauer Not that it will help you in this instance, but I wonder if Matterport could "sniff" browser version, webGL, etc. to pro-actively say this model will display if you .... Any techs that can weigh-in if this would be possible? Dan
Foreign languages CKC 7 9 yearsrpetersn (2010): Hi... Yes, I believe so. I built my plugin using the 'localization' tools that are baked into WordPress. Doing it this way then allows me to provide a translation file that swaps out all of the text in the plugin with translated text provided separately. Are you already running WordPress? Would you be able to work up an install in your preferred language for testing? Here's a bit more information:...
Matterport Player on iOS 8 Beta Tim 8 9 yearsVsvasan (1): What is the download URL for the beta?
The facebook solution. alx3D 6 9 yearsalx3D (719): For those of you ordering several of these I will do 4 for $25each or 15 for $20 each. PM me.
Can't load Showcase on some Firefox installa Jacques 3 9 yearsJacques (98): The impossibility to use Showcase also impact old browser that do not support WebGL (like IE on Vista for instance) and obviously old computers with a graphic card not supporting this technology. I've had an answer from Matterport regarding the impact of AdBlock Plus on the possibility to use Showcase. They were able to find a situation where adblockplus add-on for Firefox does in fact block the models in the manner I described. They found out...
Showcase not displaying walk through? LeeBlackston 4 10 yearsGlenda (220): Just wondering ... did that work out for you?
Functionality of different browsers and OS DRKNorth 4 10 yearsccctucker (154): Did you try the white arrows on the left corner to move it?
Browser Issues GarySnyder 10 10 yearsGarySnyder (2119): well said rpetersn
New Player/Viewer Launches a New Tab GarySnyder 7 10 yearsGarySnyder (2119): Great news, the viewer is now behaving correctly :)